Aged Care Case Manager

3 weeks ago

Moonee Ponds, Australia Farris Care Services Full time

**Join Our Caring Team**

Are you passionate about making a difference in the lives of others? We're looking for an Aged Care Case Manager to join our dedicated team at Farris Care Services.

**About Us**:
At Farris Care, we believe in providing exceptional support that enhances the well-being and quality of life for our valued clientele. As an Aged Care Case Manager, you'll play a vital role, reporting directly to the Aged Care Department Manager.

**Why Join Farris Care Services?**
- **Hybrid Role**: Embrace flexibility with a hybrid work model, working from home 1 day a week.
- **Professional Development**: We invest in your growth with a personal development budget.
- **Rewarding Environment**: Be part of a team dedicated to delivering top-notch services.

**Key Responsibilities**:

- **Client Relationship Management**: Arrange and facilitate productive business meetings and build lasting relationships with clients, fostering trust and loyalty.
- **Service Agreements and Compliance**: Prepare meticulous service agreements, ensuring compliance and maintain accurate records of service agreements and track revenue growth.
- **Budget Management**: Develop and maintain client budgets for cost-effectiveness and coordinate billing and invoicing processes, providing transparent financial reporting.
- **Quality Assurance and Compliance**: Ensure compliance with Aged Care Quality and Safeguards Commission standards and respond effectively to inquiries and audits, demonstrating commitment to compliance.
- **Participant Support and Engagement**: Provide reliable feedback and ongoing support to participants and cultivate a participant-focused approach, responding promptly to inquiries.
- **Continuous Improvement and Updates**: Drive updates to the business plan, considering industry trends and proactively identify areas for improvement, proposing initiatives.

**Qualifications/Requirements**:

- Current WWCC, Criminal Record Check, and First Aid Certificate.
- Tertiary Qualifications in Business, Sciences, or Humanities.
- Proficiency in MS Office Suite and CRM software (e.g., Salesforce).

**Experience**:

- Case Management Experience: Navigate complex support plans and liaise with stakeholders.
- Industry Knowledge: Stay updated with aged care regulations, trends, and best practices.

**Skills**:

- Excellent interpersonal and communication skills.
- Strong written and verbal communication skills.
- Team collaboration and problem-solving abilities.
- Customer-centric approach and cultural sensitivity.
- Technology proficiency and regulatory knowledge.

Farris Care Services is an equal-opportunity employer and welcomes applicants from diverse backgrounds. We thank all applicants for their interest, but only those selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

**Salary**: From $75,000.00 per year

**Benefits**:

- Professional development assistance
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Case management: 2 years (required)

Work Authorisation:

- Australia (required)

Work Location: Hybrid remote in Moonee Ponds, VIC 3039

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