Vcci Account Manager

2 weeks ago


Melbourne, Australia Victorian Chamber of Commerce and Industry Full time

**Fantastic career growth opportunity**:

- **Help our members connect with our experts and solutions to thrive**:

- ** Flexible working arrangements available**

**About us**

We are the most influential, independent business body in Victoria with over 65,000 members, customers and clients. Our members choose us because of our network and connectivity, policy influence, professional development opportunities, and range of business services (we’re trusted experts in workplace relations, international trade, workplace health, safety and wellbeing, and policy development). Our team of 200 people thrive on putting our members first in everything we do - from providing exceptional customer service to advocating for their interests to all levels of government. The Victorian Chamber of Commerce and Industry works for the success of our members, business and Victoria.

**About the role**

We have a new opportunity for a Telephone Account Manager. This could be a great opportunity for a driven and motivated individual to take your customer service or reactive sales experience to the next level in this telephone-based account management role. This role is responsible for the growth and retention of membership, focused on delivering an excellent member experience and providing tailored business solutions for the member.

On a day-to-day basis you will:

- Be a lead membership contact point, ensuring members are receiving an exceptional experience
- Use CRM and Utilisation data to proactively identify members at risk of resignation and develop personalised retention plans
- Onboard new members to ensure they are well informed on what benefits they have and how to access them
- Explore cross sell and upsell opportunities during all member interactions
- Meet agreed service levels for inbound and outbound calls, utilising a “one call solution” approach
- Partner with internal teams to develop, implement and drive campaigns to increase opportunities

**About you (Key Selection Criteria)**

To be successful in this role, you will have:

- Account management or reactive sales experience 3-5 years
- Network selling experience is desirable
- Demonstrated ability to achieve revenue and customer satisfaction KPIs
- Experienced in using CRM (Preferably Salesforce) systems
- Customer first, “one call solution” approach and sound customer management skills
- The ability to conduct needs based and solutions focussed conversations with customers
- Relationship management skills, together with the ability to influence and negotiate
- Advanced time management skills to ensure optimal customer responsiveness and satisfaction
- Experience in building sales plans and performance reports desirable
- Small business knowledge / exposure and sound knowledge of key issues Victorian Businesses are facing
- Be a team player

**How to apply


  • Account Manager

    7 days ago


    Melbourne, Australia Wall Street Full time

    Entrepreneurial environment - Flexible working environment, between home & our office based on Queens Road - Work with the NBL, global apparel brand Champion and other amazing sporting or **WHO ARE WE?** *** First Ever is a sports apparel and e-commerce company with strong community engagement in local teamwear apparel as well as professional leagues...

  • Account Manager

    4 weeks ago


    Melbourne, Australia Albright Institute Full time

    **About Us**: Albright Institute of Business and Language and Albright Institute of English is a Registered Training Organisation (RTO) in the heart of Melbourne CBD with three more campuses across Australia (Sydney, Adelaide, and Brisbane), approved by the Australian Skills Quality Authority (ASQA). Albright Institute of Business and Language is a quality...

  • Account Manager

    4 weeks ago


    Melbourne, Australia Creative Recruiters Full time

    Creative Recruiters | Account Manager | Freelance - Onsite - Branding experience required Are you an experienced and personable Account Manager with experience working in branding agencies? We have a fantastic freelance opportunity for you! A leading studio specialising in brand identity and strategy for corporate, FMCG, retail, and digital clients, known...

  • Account Manager

    4 weeks ago


    Melbourne, Australia Easygo Gaming Full time

    **Looking for an opportunity to combine your love for live streaming with your talent for managing accounts, all while working for a company that's already taking the gaming industry by storm? Look no further! We're a brand-new streaming platform that's already making a big impact, and we're searching for enthusiastic account managers to join our team and...

  • Account Manager

    4 weeks ago


    Melbourne, Australia LRI Invest Full time

    Description Do you have fund accountancy experience, and are you seeking a new full-time job in Melbourne, Australia? Apex Group is looking for a Private Equity Fund Accounting Manager. As a Fund Accounting Manager, you will be responsible for overseeing and growing a team of Senior Fund Accountants and fund accountants involved in the areas of NAV...

  • Account Manager

    4 weeks ago


    Melbourne, Australia BMS Performance Australia Pty Full time

    Leading meetings, events, and hospitality technology provider - Flexible schedule **Position: Account Manager** **Work set up: On-Site** **Salary: 110k** **Location: Melbourne, Australia** **Job Type: Permanent** **Responsibilities** - Present products and services information to corporate accounts - Work with Sales and Client Services teams - Call on...

  • Account Manager

    4 weeks ago


    Melbourne, Australia Dotgap Full time

    Job Description The Summary The Account Manager oversees media campaign planning, analysis,and architecture, managing a team of Account Executives and Coordinators, whileensuring successful media bookings, tracking, and performance for clients. Theycollaborate with internal specialists and media partners, deliver high-qualityreporting and...

  • Account Manager

    4 weeks ago


    Melbourne, Australia Creative Recruiters Full time

    Creative Recruiters | Melbourne | Permanent, ongoing - Hybrid, flexible working - Integrated agency with a client side vibe Are you an Account Manager looking for your next opportunity? Hold it right there, you’re going to want to hear about this role. Our well known and respected agency client is looking for their next Account Manager to join their...

  • Management Accountant

    4 weeks ago


    Melbourne, Australia Sharp & Carter Full time

    Company Overview Our client is a well-known household name in the FMCG/manufacturing industry. With a focus on quality and purity, they strive to offer the best organic nutrition in their products. The RoleAs a Management Accountant, you will play a crucial role in monitoring, analysing, and optimising the performance of the business. You will collaborate...


  • Melbourne, Australia Perigon Group Full time

    Full Job Description The organisation Our client us a well-regarded organisation from the Construction industry with multiple sites across Victoria.  They are currently seeking to recruit a Management Accountant in Melbourne on a newly created role. The Role Reporting directly to the CFO, the Management Accountant will be responsible for preparing,...

  • Account Manager

    4 weeks ago


    Melbourne, Australia Healthcare Professionals Group Full time

    The Benefits:Global medical device leaderMarket-leading product portfolioAttractive salary package on offerAbout the Company:Our client holds a prominent position in the consumer healthcare sector and stands as the foremost worldwide producer and supplier for items catering to rehabilitation and sports medicine markets. Its range of products finds its way to...

  • Management Accountant

    3 weeks ago


    Melbourne, Australia Perigon Group Full time

    Are you a skilled Management Accountant seeking an opportunity to make a difference in the education sector? We are currently recruiting for two Management Accountants to join our education client's team for a 12-month fixed-term appointment. The successful candidate will have access to hybrid working options, opportunities for training, development and...

  • Account Manager

    4 weeks ago


    Melbourne, Australia Wood franchises Full time

    About Us :Selling the best wood in town.About You :tasdfasdfPosition Summary :In this role, as an Account Manager, you will be working to maintain and grow both new and existing client relationships. You will play a pivotal role as the interface between the customer service and sales teams in the company to ensure the clients’ needs at met in a timely and...

  • Account Manager

    4 weeks ago


    Melbourne, Australia Just Digital People Full time

    Attractive incentives and uncapped commissions - Career progression and training provided **Your new company** A specialist digital and trading agency with a portfolio across the APAC region. They specialise in small to large campaigns across display, social, mobile and video. The specialist teams provide the full service of campaigns from planning,...

  • Account Manager

    4 weeks ago


    Melbourne, Australia Wood Supplies Full time

    About Us :Wood supplies is the best wood supply company in the universe.About You :Bachelor or qualification in business or relevant work experience equivalent.Position Summary :In this role, as an Account Manager, you will be working to maintain and grow both new and existing client relationships. You will play a pivotal role as the interface between the...

  • Account Manager

    7 days ago


    Melbourne, Australia Allianz Australia Full time

    **Account Manager** **-** **Melbourne** - Be supported to grow and develop your career - Be inspired to push the bar higher - Define new opportunities **How can building relationships lead to building outcomes with impact?** We are looking for an experienced Account Manager to join our Consumer Division and manage a designated portfolio of this major...

  • Account Manager

    4 weeks ago


    Melbourne, Australia Michael Page Full time

    About Our Client My client is a leading pharmaceutical company dedicated to improving global health care through breakthrough medicines. With a commitment to research, development, and delivering quality products, this global company strives to improve patients' lives worldwide. Job Description Client Relationship Management: Build and maintain...

  • Account Manager

    7 days ago


    Melbourne, Australia PARTALE Full time

    Learn and grow with exceptional PR leaders and Mumbrella & B&T's PR Agency of the Year - Be inspired by working on enviable global campaigns in financial services, travel/tourism, technology, retail and big name brands - Influence agency culture with new ideas and innovations - Collaborate with teams across AU & NZ Your Opportunity. As an Account Manager at...

  • Account Manager

    7 days ago


    Melbourne, Australia The Gemba Group Full time

    Are you looking to progress your career in advertising or marketing? We’re looking for an Account Manager to join our team based in Melbourne. Work with big brands to bring their sport and entertainment sponsorships to life through compelling campaigns and activations. **What gets you out of bed in the morning?** The idea of working with big brands on...

  • Account Manager

    5 days ago


    Melbourne, Australia People Equity Full time

    Thriving Electrical Manufacturer & Distributor - highly respected in their field - Opportunity is knocking everywhere. You can be a high performer in no time! - Strong values, fun, high energy, non-ego driven & flex with a high care factor **What’s in it for you?** - **Be the lucky one**: to “create,” “build on” and “drive” the sales and...