Customer Management Analyst
2 months ago
Be part of an exciting digital transformation
- Make your mark, an important technical role with development opportunities
- 12 month contract with view to permanency, located in Belmont, WA
**About Us**
The Bay Building Group is a market leader when it comes to insurance building in Australia. Operating nationally, for 40 years we have specialised in repairs to domestic and commercial properties damaged through insurable events such as fire, storm, flood, impact, and malicious damage.
**About the Role**
Bay Building Group is undergoing an exciting digital transformation, and we're seeking an experienced Customer Management Analyst to join our team. This role involves assisting in in-sourcing IT services and reporting to Customer Management Lead. Responsibilities include managing customer management functions, supporting IT and administrative tasks.
In this role, you'll collaborate closely with stakeholders, vendors, and partners to enhance business efficiency, increase productivity and reduce operational costs. You will also serve as the face of IT within the organisation.
**Key Responsibilities include**:
- L1/L2 support
- Office365 Administration
- License Management
- Service Request fulfilment
- Application Support
- Desktop support/Field services
- Incident management and resolution
- Logistics
- Asset Management
- User on-boarding/off-boarding
**Soft Skills & Experience**:
- Strong communications skills
- Ability to establish strong working relationships with managers, IT resources, vendors and the business
- Must be well organised, self-motivated, able to prioritise and multi-task in high-pressure situations
- Team player
- Affable disposition and “can do” attitude
- Ability to work under pressure and to tight deadlines
**Technical Skills & Experience**:
- ITIL experience (certification desirable)
- CMDB/Asset Management Experience
- M365/O365 Experience (specifically licensing/administration)
- SOE development experience
- Microsoft Azure Services experience (desirable)
- Task automation experience to increase system efficiency and lower the human intervention time on suitable activities (desirable)
- Power Platform experience (Power BI, Power Apps, Power Automate) (desirable)
- FreshService experience (desirable)
- Agile experience (desirable)
This role may require working outside normal business hours as and when required to meet deadlines/objectives.
**Why join us?**
- Flexible hybrid WFH options after probation
- JB HI-FI and gym membership discounts
- Birthday Leave after probation
- Regular trade discounts
- BUPA health insurance discounts
- Access to 24/7 Employee Assistance Program for you and your family
For a confidential discussion please contact **Nicole Sexton** on 0428 477 099.
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