Customer Service Representative

4 weeks ago

Belmont, Australia KBA Insurance Repairs Full time

This role is a fantastic opportunity for an entry level customer-focused team player aiming to leverage their organizational IT skills within the construction sector. It's equally suitable for someone from a customer service background eager to explore the construction industry.

**Responsibilities**
- Maintain regular work hours from Monday to Friday, 8:30 am-5 pm, with opportunities for additional hours during high-volume periods.
- Manage own portfolio
- Allocate and supervise works via our operating system, providing regular updates on individual repairs' status.
- Facilitate open communication with the panel of contractors and homeowners.
- Engage and manage customers and trade interactions.
- Utilize several industry-specific programs along with our insurer platforms, backed by a highly experienced administrative and management team.

**The Opportunity**

You will join a dynamic construction team, ensuring the prompt and effective delivery of a range of insurance claims. As a key player, you'll assign repairs to our expert panel of trade contractors, managing the job delivery within set timeframes and budget limits.

You will be supported by a positive, diverse team, amazing culture and be presented with further career opportunities within the business. Our team ensures you will always have the assistance you need. We also offer an Employee Assistance Program for you and your family.

**About KBA Insurance Repairs**

As one of the most respected builders specialising in insurance repairs, KBA Insurance Repairs ensures every project is handled with utmost diligence, from inception to completion. Our engagement by insurance companies testifies to our trustworthy approach, which we exercise by working collaboratively with all stakeholders. We prioritise transparent communication, cost-effective methods, and safety, ensuring every project’s success. Our commitment to providing top-notch quality repairs has consistently distinguished us from the competition.

Our dedication to customer satisfaction permeates every stage of the insurance repair process, ensuring a smooth journey throughout the claim lifecycle. From the most minor to the most extensive repairs involving medium-density and low-rise residential homes, our immediate response reduces uncertainties, providing peace of mind to our clients.

**Required Skills and Experience**
- Strong organisation skills with the ability to manage workload effectively using provided tools and methods.
- The capacity to maintain high attention to detail and quality under pressure, meeting time-based KPIs.
- A positive and dynamic personality, with lateral thinking and reasoned decision-making abilities.
- Excellent verbal and written communication skills.
- Autonomous work ethic with the ability to accurately predict monthly financial outcomes.
- Capability to build rapport with all stakeholders, working cooperatively to achieve common objectives.
- Proficiency in Microsoft Suite.

Pay: $48,000.00 - $58,000.00 per year

Schedule:

- 8 hour shift

Supplemental pay types:

- Overtime pay

Work Authorisation:

- Australia (required)

Work Location: In person

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