Claim Specialist

2 weeks ago

Newcastle, Australia Suncorp Group Full time

When a natural disaster strikes, we stand strong for our customers and the community. Our Group is dedicated to making a significant impact on people's lives and the communities they call home. Few aspects of our business are as pivotal in making that impact as our Claims teams. They offer unwavering support and understanding to customers during some of their most challenging times, ensuring outcomes that set their lives back on a resilient and triumphant path.

Assisting customers from all our brands in rebuilding after a disaster is our top priority. It's not just an expectation; it's a defining moment for our customers and for us. This requires a unique individual - someone naturally empathetic, finding joy and pride in making a genuine difference, from the moment you start work each day.

**Position Overview**:

- **Job Title**: Inbound Claims Specialist
- **Duration**: 6 Month Contract
- **Work Arrangement**: Hybrid role
- **Shift Patterns**: Full-time 37.5 hours per week
- **Start Date**: Wednesday 14th February, 2024.
- **Training**: 5 weeks of training of full-time paid training (Monday to Friday, 8:30 am to 4:30 pm) before transitioning to the regular shift pattern
- **Training Format**: Combination of classroom and on-the-job training, including high support training
- **Training Location**: Virtual
- **Holiday Restrictions**: No holidays allowed during the 5-week training period

**What you'll do**:

- Lodge new insurance claims for our customers and intermediaries
- Determine coverage through exploratory questioning, policy interpretation and using judgement and analysis to make informed decisions
- Accurately triage and path claim to Suncorp preferred Vendors
- Elevate the customer experience through setting clear expectations of the claim process and effectively communicating how the claim will be managed
- Negotiate and obtain collection of customer excess including appropriate education of payment options
- Respond to and manage customer, supplier and repairer and third-party enquiries on existing claims via customer channel of choice with a focus on cost management and progressing and finalising the claim

**What you'll bring**:

- Strong communication skills, demonstrated through active listening and ability to convey and explain information coherently and confidently in both written and verbal communication
- Ability to use own judgement an analysis to develop solutions and courses of action based on logic, fact and within delegated level of authority and legislation utilising resources available
- Ability to manage workload in a professional and prepared manner ensuring appropriate adherence to agreed timeframes, legislative requirements and work schedule
- Ability to engage with a customer, utilise effective questioning and listening skills to understand both practical and emotional needs and manage the interaction to meet these needs

**What we can offer you**

Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:

- **Salary $62,715.00 - inclusive of 11% Super + penalty rates on eligible shifts**:

- **Employee discounts and rewards - **exclusive offers on more than 400 of Australia’s largest retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Bank, Suncorp Insurance, AAMI, Shannons, Apia and GIO.
- **Study support** - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
- **Parental Leave** - All permanent employees who are primary carers are offered 20 weeks parental leave.
- **Wellness** - We offer a wide range of initiatives to promote our employees’ health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

**Training & Hybrid Working**

These roles 37.5 hours per week across Monday to Saturday for a period of 6 months. You will undergo 5 weeks comprehensive training to set you up for success.

Following training, we operate a hybrid working model which allows you to find a balance between working from home and working from the office, while delivering your best work.

To successfully work from home, you must have the following:

- Home phone line or VOIP connection
- Internet connection
- Dual screens, mouse and webcam
- Ergonomic set up with desk and chair in a quiet, private space
- Anti-Virus Software

**Why you’ll love working with us**

We are proud to be part of the Group family, standing alongside some of Australia's most trusted names in insurance. Together, we share a commitment to simplify the complex and provide peace of mind to customers when it matters most. We strive to evo

  • Claim Specialist

    1 week ago

    Newcastle, Australia Suncorp Group Full time

    **Join the Claims Customer Service team at Suncorp and help get our customers that ‘Home’ feeling - Become a Home Claim Specialist!** Are you a customer service rockstar with a passion for making a difference? Suncorp is on the lookout for exceptional individuals, who want to help our customers who have experienced loss or damage to their property...

  • Claims Specialist

    2 weeks ago

    Newcastle, New South Wales, Australia nib NZ Full time

    Let's talk about who we are The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members, travellers and participants make more informed healthcare decisions, transact with...

  • Claims Specialist

    2 weeks ago

    Newcastle, Australia nib NZ Full time

    Let’s talk about who we are - The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members, travellers and participants make more informed healthcare decisions, transact with...

  • Claims Consultant

    1 week ago

    Newcastle, Australia Maas Constructions Full time

    **From little things, big things grow** Today Maas is a growing diversified industrial group that has cemented its place as a recognised supplier of choice across Australia and now the world. Established in 2002 with one Bobcat and a tipper truck by Wes Maas, Maas has been built on reputation and today encompasses expanding construction materials, civil...

  • Claims Consultant

    2 weeks ago

    Newcastle, New South Wales, Australia Maas Constructions Full time

    From little things, big things growToday Maas is a growing diversified industrial group that has cemented its place as a recognised supplier of choice across Australia and now the world.Established in 2002 with one Bobcat and a tipper truck by Wes Maas, Maas has been built on reputation and today encompasses expanding construction materials, civil...

  • Case Manager

    2 weeks ago

    Newcastle, Australia HAYLO People Full time

    Join a Business that looks after its People and Truly Cares - Flexible Hours & Work From Home 3 days a Week - Positive Team Culture working with Experienced Leaders & Specialists HAYLO People are a specialist recruitment agency within personal injury and have partnered with a well-known and people-focused insurer to support in this recruitment. Join a team...

  • Eligibility Specialist

    4 weeks ago

    Newcastle, Australia EML Full time

    **Eligibility Specialist**: NSW - Newcastle Workers Compensation Full Time As part of our diverse team, you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose. The purpose of the Eligibility Specialist role is to make decisions on the eligibility of existing...

  • Service Manager Claims

    2 weeks ago

    Newcastle, Australia QBE Insurance Group Limited Full time

    Service Manager Claims **Primary Details** Time Type: Full time Worker Type: Employee **Service Manager** - 6 month fixed term parental leave cover - Newcastle location **The opportunity** It's an exciting time to be joining QBE's Managed Fund Claims (Worker's Compensation). As a Service Manager, you will be responsible for providing direction,...

  • Eligibility Specialist

    2 weeks ago

    Newcastle, New South Wales, Australia EML Full time

    Eligibility Specialist:NSW - Newcastle Workers Compensation Full TimeAs part of our diverse team, you'll help make a positive impact on someone's life every day. You'll feel great satisfaction knowing your talent and hard work has a purpose.The purpose of the Eligibility Specialist role is to make decisions on the eligibility of existing claims, focusing on...

  • Service Manager Claims

    2 weeks ago

    Newcastle, Australia QBE Insurance Full time

    **Primary Details** Time Type: Full time Worker Type: Employee **Service Manager** - 6 month fixed term parental leave cover - Newcastle location **The opportunity** It's an exciting time to be joining QBE's Managed Fund Claims (Worker's Compensation). As a Service Manager, you will be responsible for providing direction, coaching, and coordination for a...

  • Service Manager Claims

    2 weeks ago

    Newcastle, Australia QBE Full time

    Primary Details Time Type: Full time Worker Type: Employee Service Manager- 6 month fixed term parental leave cover- Newcastle location The opportunity It’s an exciting time to be joining QBE’s Managed Fund Claims (Worker’s Compensation). As a Service Manager, you will be responsible for providing direction, coaching, and coordination for a team...

  • Trainee Workers Compensation Claims Advisor

    4 weeks ago

    Newcastle, Australia HAYLO People Full time

    Full Training provided - Up to $83k package - Hybrid Working and Great Benefits Use your existing healthcare, nursing or allied health skills with your high levels of empathy to make a difference. With full training, transition into a Trainee Case Manager position supporting injured workers, guiding them through the recovery and return to work...

  • Technical Specialist

    1 week ago

    Newcastle, Australia QBE Insurance Full time

    **Primary Details** Time Type: Full time Worker Type: Employee **Technical Specialist** - **2 opportunities available - permanent and 12-month fixed term**: - **Hybrid roles (only 2 days in office) based either in Parramatta or Newcastle**: - **Insurance and retail discounts available from Day 1.** **The opportunity** Utilise your experience in workers...

  • Technical Specialist

    1 week ago

    Newcastle, Australia QBE Full time

    Primary Details Time Type: Full time Worker Type: Employee Technical Specialist - 2 opportunities available - permanent and 12-month fixed term - Hybrid roles (only 2 days in office) based either in Parramatta or Newcastle - Insurance and retail discounts available from Day 1. The opportunity Utilise your experience in workers compensation to guide and...

  • In House Legal Specialist

    3 weeks ago

    Newcastle, Australia EML Group Full time

    In House Legal Specialist EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **4,000 dedicated employees**. We foster a learning culture that...

  • In House Legal Specialist

    7 days ago

    Newcastle, Australia EML Group Full time

    In House Legal Specialist EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **4,000 dedicated employees**. We foster a learning culture that...

  • Legal Specialist

    2 weeks ago

    Newcastle, New South Wales, Australia QBE Insurance Full time

    Newcastle, Newcastle, Maitland & Hunter NSW Full time Competitive Salary + Bonuses + Corporate Discounts The purpose of this role is to provide advice, manage litigation, undertake legal research and legal project work.Working with and supporting the Litigation Service Manager, you will ensure that performance targets and organisational objectives are met,...

  • Recovery Pathways Specialist

    6 days ago

    Newcastle, Australia EML Group Full time

    Recovery Pathways Specialist EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **4,000 dedicated employees**. We foster a learning culture that...

  • Case Management Specialist

    4 weeks ago

    Newcastle, Australia EML Full time

    **Case Management Specialist**: NSW - Newcastle Workers Compensation Full Time **THE OPPORTUNITY** Join our Newcastle** **Corporate team (CO1) and manage your own portfolio of workers compensation claims. Liaise with injured workers, their employers, and Allied Health professionals. You will also work with internal specialists to create a strategic plan to...

  • Recovery Pathways Specialist

    4 weeks ago

    Newcastle, Australia EML Group Full time

    Recovery Pathways Specialist EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **4,000 dedicated employees**. We foster a learning culture that...