National Feedback Officer

5 months ago

Surrey Hills, Australia ONCALL Group Australia Full time

2/660 Canterbury Road, Surrey Hills, VIC, Australia, 3127
Full time

Our mission is to Deliver Peace of Mind, improving lives in an inclusive, connected way. We stand for human rights, a Zero Tolerance approach to harm, abuse and neglect, child safety and promoting independence. We attract and retain the best people because each person we support deserves the best.

Reporting to the National Safeguards Manager, this role will see you bring your industry experience and qualifications to handle all kinds of feedback related to our services, ensuring the highest possible standard of support is achieved.

In addition to responding to all complaints and feedback, you will conduct investigations, recommend action and contribute to a culture that put’s the client’s voice at the centre of everything we do.

**About the role**:
Receive and manage feedback and complaints from the people we support, their families, and carers.
Conduct thorough investigations into complaints, maintaining a fair and transparent process.
Collaborate with relevant teams to implement resolutions, ensuring improved service delivery.
Provide guidance and support on the feedback and complaints process.
Monitor trends and identify areas for improvement, contributing to service enhancement initiatives.
Maintain accurate records and report on feedback and complaints data as required, this includes external regulatory bodies, including the NDIS Quality & Safeguards Commission.
Promote a culture of continuous improvement and person-focused service delivery.

**About you**:
Qualifications in a relevant field (e.g., social work, psychology, disability studies)
Understanding of the NDIS framework and relevant legislation.
Ability to maintain confidentiality and handle sensitive information with discretion.
Excellent communication and interpersonal skills
Empathy and a commitment to improving the lives of people with disabilities.
Strong problem-solving and conflict resolution abilities

**ONCALL Culture and Benefits**:
Aside from being a growing organisation, ONCALL is able to offer a wide range of employee benefits including:
Supportive and values-driven organisational culture.
A manager that will mentor and drive your learning.
Contribution and recognition to the ongoing improvement of our services

Does this sound interesting?

APPLY NOW If you would like to have an initial confidential conversation, you can call ONCALL Recruitment on 1300 962 468.

ONCALL Group Australia is committed to child safety, safeguarding and zero tolerance. We take seriously our responsibility to ensure the safety and well-being of all children, young people and adults we support. All applicants and employees must undergo mandatory screening checks. Only applicants with Australian Working Rights should apply. Indigenous Australians and Torres Strait Islanders are encouraged to apply.

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