Customer Service Officer

Company Description
- Would you like to work with a great team of people and learn new skills within a multi-national organisation?_
- mlcoa is an established premier international provider of independent medical opinions and specialist services to insurers, private and government employers/departments, self-insured companies and the legal profession and we are seeking an enthusiastic and driven Customer Service Officer to work full time, in our city-based office. The role reports to the Operations Manager, and you will be responsible for supporting customers through the provision of advice and arranging suitable appointments with our extensive specialist consultant team. Administration experience would be preferable however not essential._

**Job Description**:
**Your key responsibilities include**:

- Answering and/or directing phone calls
- Meet and greet visitors to the office
- Check in patients, ensure completion of paperwork and update patient details
- Contact claimants regarding upcoming appointments
- Organise patient imaging
- Manage the day to day presentation and preparation of consulting rooms
- Administration support to Medical Specialist and Client Services Team

**Qualifications**:
**Qualifications**

**To be considered for this role you will have demonstrated**:

- Exceptional attention to detail
- Experience prioritising work in a very busy office environment
- Good time management with the ability to manage interruptions and re-adjust priorities
- Excellent verbal, written and interpersonal communication skills
- A positive, empathetic, helpful approach and able to work within a confidential environment
- Strong organisational and prioritisation skills, while maintaining flexibility
- Computer literacy, with proficiency in Microsoft Office programs
- Experience working in the healthcare/medical practice/legal sector is an advantage

mlcoa offers an exciting and fast paced team environment where client focus, drive and respect are key features. Ours is a friendly, fun and supportive team; we are a growing business and opportunities abound for talented people.

Additional Information

**You are welcome here.**

Our fast-growing team of more than 3,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.