Regional Performance Manager

2 weeks ago


Kewdale, Australia Crane Worldwide Logistics Aus Co Pty Ltd Full time

**Responsibilities**:

- Interfaces with Operations staff to review operating procedures and maximize system efficiencies. Provides regular communication to site Operations and internal departments regarding operational issues, process flows, customer requirements, account-specific issues, etc. Includes analysis, insight, and recommendations.
- Serves as primary technical support for site database operations, such as Global Operating Systems (WM). Ensures operational system integrity, including setup and control processes.
- Responsible for training new team members in the field and communicating best practices at the branch level
- Analyzes processes, document process improvements and recommends improvements to the Technology team
- Implement standard operating procedures working with applicable department Manager, sales and effectively communicate with clients and vendors
- Troubleshoot service failures by establishing or updating client SOPs
- Identify resource allocation needs and communicate to management
- When applicable develop KPI to help measure process improvement
- Prepares technical reports by analyzing and summarizing information and trends
- Other duties as assigned

**Other Skills and abilities**:

- Expert/Strong proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
- Strong interpersonal and communication skills (verbal, written, and comprehension)
- Highly motivated and energetic with a proven ability to work in a fast-paced and continually changing environment
- Must be able to operate independently and within a team environment
- Must be able to work with a technical and non-technical staff at all levels
- Excellent time management and organizational skills
- Demonstrates initiative and adaptability

**Education and Experience**:

- Bachelor’s Degree from an accredited university required
- 4+ years of logistics/freight forwarding experience
- 1+ years of management experience
- 1+ years of project management experience



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