Customer Activity and Orchestration Lead

4 weeks ago

Melbourne, Australia Bupa Full time

**Posted** 13/02/2024

**Job Number** 30325

**Work type** Permanent - Full Time

**Posting End Date** 25/02/2024

A full time, permanent opportunity has arisen for a talented Customer Activity & Orchestration Lead to join our Bupa Health Insurance team. This is a hybrid role, and you are free to work from home or our Melbourne CBD office

Reporting to Senior Customer Activity & Orchestration Manager you will be responsible for collecting and collating various inputs and requests, from different businesses to create tailored messaging plans at a channel and activity level. You will work with the broader business to ensure that the right messages reach the right customers through appropriate channels at the right time, while also ensuing that exceptional standards of customer experience are maintained.

**What will your day look like**:

- Enabling the centralised ‘front door’ framework for all customer messaging and activity targeting Health Insurance members and prospects.
- Collaboration across the business and business units within Bupa to deliver against business and strategic goals and ensure consistent messaging and seamless customer experiences.
- Support the working group and assist with developing recommendations on customer activity execution plans.
- Distilling complex data and information into relevant and succinct options and recommendations for senior leadership to make informed decisions and leverage data-driven insights to enhance customer engagement and retention strategies.
- Delivering against strategic plans for customer activity, encompassing messaging, channels, sequencing, timing, and audience targeting to achieve business, customer, and performance objectives.
- Supporting processes related to customer-centric trade off decisions that balancing multiple stakeholder inputs.
- Developing comprehensive overviews of activities for socialisation that may include strategic rationale, and options for reference and learning purposes.
- Monitoring market, business, and performance insights to enabling proactive contingency planning. Collate market insights and information to support business decision making.
- Contributing to a collaborative culture to cross-functionally solve problems.
- Contributing to a culture of high performance to ensure we are focused on the right metrics to deliver our aspiration for future growth.
- Embracing innovation, customer centricity and change throughout the business to increase Bupa’s capacity and capability to accelerate change for competitive advantage.

You may also carry out any other duties reasonably requested by Bupa from time to time.

**Why work at Bupa?**

We reward our people and celebrate their success. From providing initiatives that develop careers to looking after our people’s health, wellbeing, and futures.

Our health is the most important thing we have and at Bupa, caring is at the centre of everything we do - helping people live longer, healthier, happier lives and making a better world. We also know that to care for our customers, we must first care for our people. That is why Bupa has launched Viva Healthier and Happier - our new and comprehensive global health and wellbeing program for our employees. It includes all aspects of health - from mental and physical, to financial, social and environmental wellbeing.

Through the Viva Healthier and Happier program, we’re providing health benefits for everyone who works at Bupa, no matter their role. We want to support our people to be the healthiest and happiest versions of themselves.

**What do I need?**
- Experience in communication orchestration, customer engagement, marketing, product or channels
- Passion for customer and exceptional customer experiences is essential
- Ability to work collaboratively with a diverse range of stakeholders including senior leaders, technical and functional specialists, operational and line managers to achieve business and customer outcomes
- Strong interpersonal and communications skills that enable an individual to work in a fast-moving collaborative culture and influence the direction of the outcome.
- Ability to work with data to enable data-led decision-making
- Strong written and presentation skills and the ability to convert information into insight and prepare compelling, persuasive recommendations and presentations
- Proven ability to perform and deliver often under tight time constraints
- Experience in Australian healthcare legislative and regulatory environment.
- Working knowledge of relevant regulatory and compliance obligations eg: APRA desirable

**About Bupa Asia Pacific**

Bupa is an international healthcare group and a leading health insurance provider in Australia. Our customers include over 4.7 million Australian residents as well as international visitors who come to Australia as a tourist, or to work or study.

Bupa has been committed to a purpose of helping people live longer, healthier, happier lives and making a better wo

  • Customer Activity and Orchestration Lead

    4 weeks ago

    Melbourne, Australia Bupa Full time

    A full time, permanent opportunity has arisen for a talented Customer Activity & Orchestration Lead to join our Bupa Health Insurance team. This is a hybrid role, and you are free to work from home or our Melbourne CBD office! Reporting to Senior Customer Activity & Orchestration Manager you will be responsible for collecting and collating various inputs...

  • Customer Activity Orchestration Manager

    4 weeks ago

    Melbourne, Australia Bupa Full time

    **Posted** 13/02/2024 **Job Number** 30323 **Work type** Permanent - Full Time **Posting End Date** 25/02/2024 A full time, permanent opportunity has arisen for a Customer Activity Orchestration Manager to join our Bupa Health Insurance team. This is a hybrid role, and you are free to work from home or our Melbourne CBD office location. Reporting to the...

  • Customer Activity Orchestration Manager

    4 weeks ago

    Melbourne, Australia Bupa Full time

    A full time, permanent opportunity has arisen for a Customer Activity Orchestration Manager to join our Bupa Health Insurance team. This is a hybrid role, and you are free to work from home or our Melbourne CBD office location. Reporting to the Head of Go-To-Market you will be responsible for balancing various inputs and requests from different businesses...

  • Sub Domain Orchestration Lead

    2 weeks ago

    Melbourne City Centre, Australia HAYS Full time

    Program Manager - Long term contract with great pay rates (12 months) - Experience in Banking industry preferred - Program Manager/Orchestration Lead Opportunity **Your new company** Our client - one of the largest financial institutions are going through major expansion and transformation. They are on the lookout for highly experienced Program...

  • Sub Domain Orchestration Lead

    4 days ago

    Melbourne City Centre, Australia HAYS Full time

    A well-established Financial Institution is looking for an ORCHESTRATION LEAD (SUB-DOMAIN) / PROGRAM MANAGER **Your new company** You will be part of one of the four largest and established financial institutions in Australia. **Your new role** - Coordinate the operating rhythm to support lean governance processes and execution of both change and run...

  • Consultant Domain Orchestration

    4 weeks ago

    Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Location**: NSW- Sydney CBD, QLD- Brisbane inner, TAS- Hobart region, VIC- Melbourne CBD **It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.** Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us,...

  • Head of CRM Orchestration

    2 weeks ago

    Melbourne, Victoria, Australia Pepperstone Full time

    The Pepperstone story started in 2010. We know what it's like to trade the world's markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech, we're digital, nimble, connected, and united in our vision to create a better way to trade.We thrive on progress - for...

  • Consultant Domain Orchestration

    2 weeks ago

    Melbourne, Victoria, Australia NAB - National Australia Bank Full time

    Work type: Permanent Full timeLocation: NSW- Sydney CBD, QLD- Brisbane inner, TAS- Hobart region, VIC- Melbourne CBDIt's more than a career at NAB. It's about more opportunity, more moments to make a difference and more focus on you.Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you'll be recognised...

  • Customer Success Account Manager

    5 days ago

    Melbourne, Australia Microsoft Full time

    OverviewThe Customer Success Account Manager acts as the single customer facing, account durable leader responsible for managing and orchestrating delivery activities within a high profile account. This is inclusive of customer success, support, and transformation activities across the free-to-fee spectrum.  The prevailing business priority is the...

  • Customer Success Account Manager

    1 week ago

    Melbourne, Australia Microsoft Full time

    The Customer Success Account Manager acts as the single customer facing, account durable leader responsible for managing and orchestrating delivery activities within a high profile account. This is inclusive of customer success, support, and transformation activities across the free-to-fee spectrum. The prevailing business priority is the customers’...

  • Customer Success Account Manager

    6 days ago

    Melbourne, Australia Microsoft Full time

    Overview The Customer Success Account Manager acts as the single customer facing, account durable leader responsible for managing and orchestrating delivery activities within a high profile account. This is inclusive of customer success, support, and transformation activities across the free-to-fee spectrum. The prevailing business priority is the...

  • Platform Delivery Lead

    3 weeks ago

    Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Location**: VIC- Melbourne CBD **It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.** - You make NAB. You get it done for our customers and our communities. You’re laying the foundations for NAB’s future success. Together we’ll grow, excel for...

  • Customer Advocate Lead

    2 weeks ago

    Melbourne, Victoria, Australia Bendigo and Adelaide Bank Full time

    Customer Advocate Lead Closing Date: 28 May 2024 About the role and team As our Customer Advocate Lead within this newly formed and exciting role, you will help to identify, address and prevent unintended outcomes for our customers by regularly reviewing the Group's products, services, systems and processes to see where we can improve. The role...

  • Business Delivery Lead

    2 weeks ago

    Melbourne, Victoria, Australia AGL Energy Full time

    As the needs of our customers change, so do we.At AGL, we believe progress is powered by our people.If you're set on making real change for tomorrow, we have the scale, resources and ambition to get it started today.Now's an extraordinary time to work with us. We're taking the lead on renewables and expanding our products to make them more sustainable,...

  • Dodo Telco Activations Lead

    3 weeks ago

    Melbourne, Australia VOCUS Full time

    Hybrid Working - 2 days in the office, 3 days' work from home. - Exciting role with well supported, dynamic team! - Generous discounts on Power, Gas, Mobile and Internet! **About Vocus** We’re a leading specialist fibre and network solutions provider that’s all about making things better, simpler, and easier, for both our customers and team...

  • Customer Activation Manager

    2 weeks ago

    Melbourne, Victoria, Australia Simplot Full time

    Simplot Australia is a food manufacturing and agriculture business encompassing potato, vegetable, seafood, and sauce operations that supply a wide range of frozen, shelf-stable and chilled products to Australia and New Zealand's major retail and food service customers.As a leading provider of quality, nourishing and sustainable food, we are focussed on...

  • Area Microsoft Alliance Lead

    5 days ago

    Melbourne, Australia Avanade Full time

    As the Avanade Area Microsoft Alliance Leader for Growth Markets, you’ll be the "face of the partnership" for Growth Markets, managing the Microsoft relationship across all aspects of the partnership - from stakeholder alignment and relationship management to Regional Alliance Team leadership, from joint sales and go-to-market orchestration to joint field...

  • Customer Engagement Associate

    1 month ago

    Melbourne, Australia Customer Engagement Centre Full time

    As the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values. Reporting to the Senior Customer Engagement Associate, your responsibilities will include: Reporting to the Customer Engagement Centre Team Leader,...

  • Customer Engagement Associate

    2 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    As the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values. Reporting to the Senior Customer Engagement Associate, your responsibilities will include: Reporting to the Customer Engagement Centre Team Leader,...

  • Customer Engagement Associate

    4 weeks ago

    Melbourne, Australia Customer Engagement Centre Full time

    As the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values. Reporting to the Senior Customer Engagement Associate, your responsibilities will include: Reporting to the Customer Engagement Centre Team Leader,...