Customer Service Officer

3 weeks ago

West Footscray, Australia YMCA Recreation Full time

Free access to gyms, recreation, and aquatics centres across the state
- Greet customers and be the face of the centre
- $23.55 (+25% casual loading) + Super | Part time or casual

At the Y our vision is simple - Amplify Your Voice. Shape Our Community. Challenge Our World

As the largest employer in fitness and recreation we have more than 5,000 staff at over 140 centres across Victoria. With us, you will work with fun colleagues who have a shared passion for making a difference in the lives of individuals and transforming communities for the better.

**About the centre**

The Inner West YMCA operates three community centres in the Footscray, Braybrook, and Moonee Valley areas. These centres offer a variety of programs and services for people of all ages and abilities, including:

- Multi-sports stadiums
- Health clubs
- Community halls
- Rooms
- Gymnastics facilities

Our centres are committed to creating a welcoming and inclusive environment for everyone. We believe that everyone deserves the opportunity to participate in healthy and active living, regardless of their background or circumstances.

**About the role**

Join our team as a Customer Service Officer and deliver exceptional service to our members and patrons at RecWest Footscray, RecWest Braybrook, and Moonee Valley Gymnastics. You'll play a crucial role in creating a welcoming and friendly atmosphere, greeting and assisting customers with a focus on excellent service. Here is what the role involves:

- Customer-focused role: Be at the forefront of providing excellent service, creating a friendly environment for our customers.
- Sales and promotion: Promote memberships and programs, providing sales solutions to customers. Conduct centre tours for prospective members.
- Passion for health and wellness: Align your role with your passion for health, wellness, and sports, making a difference in customers' lives.

This role is being offered as either Part-Time or Casual, with an hourly rate of $23.55 (+25% casual loading) + Super.

**About you**

We're seeking an energetic individual with a customer-centric mindset. If you enjoy creating memorable experiences and providing outstanding service, we want to hear from you. Qualifications and qualities we value include:

- Strong interpersonal skills, building rapport with customers.
- Proactive problem-solving and a positive attitude.
- Exceptional organizational skills and the ability to prioritize tasks.
- Previous customer service experience preferred but not essential.
- Flexibility to work evenings and weekends as needed.

**Qualifications & Experience**
- First Aid certificate
- CPR certificate
- Working with Children Card (employee check)

**Benefits**

At the YMCA, we value our people. Working for us means you’ll enjoy great work/life balance and a range of benefits which improve your wellbeing and help you develop as an individual, such as:

- Flexible working and rostering arrangements
- Opportunities for career development and growth
- Free access to gyms, recreation, and aquatics centres across the state
- Free access to the Virtual Y - online health and wellness

**How to Apply**

Video

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