Practice Receptionist

**Practice Receptionist - Hunter**
- Full Time Permanent Opportunities Available | 9 day fortnight
- Maitland Location | Great Location
- Commitment to Ongoing Training & Development |Growing Diagnostic Imaging Company

**About Us**

PRP Diagnostic Imaging offers a comprehensive range of imaging services, through a network of 32 practices across Sydney, Illawarra, Central Coast and the Hunter and Central West. Due to continued business growth and investment additional practices and contact centres will be opening in 2023. At PRP, we are committed to providing the highest quality of patient care, with a personal touch. We are renowned for our reputation within the industry and are one of the leading imaging services providers in NSW.

**About the Position**

Working across our Hunter practices that offer a wide range of imaging services including CT, Nuclear Medicine, Mammography, MRI, Ultrasound and X-Ray, you will be responsible for managing the important first contact with our patients both in person and over the phone. You will also be required to be based at our Contact Centre in Charlestown. You will provide exceptional customer service and administration. You will ensure that all information that is data entered and reviewed is accurate and work closely with our medical teams to ensure the smooth transition of patients from first call to procedure. You will complete all billing and invoicing for our patients, liaise with referring doctors and operate our booking system.

We make significant investment in your success by providing extensive initial and ongoing training and support so that you can successfully deliver against your KPI's and so you feel empowered to identify opportunities to improve our systems and processes. You will play an integral role in further developing the positive culture in the contact centre and will help the Team Leads to achieve the goal of driving efficiency and improving customer satisfaction. You will also be based at one of our practices at least once a month, to experience firsthand the work that is completed onsite.

**About You**

You must have outstanding customer services background with excellent interpersonal skills particularly with regards to compassion and empathy. You will be knowledgeable in MS Office and be accustomed to entering complex data into a Customer Relationship Management (CRM) system with the demonstrated ability to maintain strict confidentiality and professionalism in all circumstances. You must have the ability to prioritise your workload and be able to multi-task in busy environment. You will have the ability to work as part of a cohesive team and work autonomously. You will be ambitious and thrive in an environment where you will be challenged. You will be given the opportunity to grow your career and rewarded for great performance.

**What We Offer**
- Attractive remuneration and benefits (discounted health insurance and gym membership)
- A clearly define pathway for career progression and secondment opportunities
- 9-Day Fortnight available for full time Staff
- Ongoing industry leading professional training, development and education
- New state of the art equipment
- Friendly, diverse and professional team
- Flexible and supportive working arrangements
- Very friendly and supportive workplace with comprehensive training

**Our Values**

We put care into everything we do. We are courageous and accountable. Our reputation is outstanding and we trust and empower each other. Reach your full potential with PRP, where patient wellbeing is our priority and having fun is part of our culture.

**Applying**

You must have full work rights for Australia to be considered for this position.

PRP is committed to equity diversity and inclusion. Applications from people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQA+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged.