Credit and Collections Officer

4 months ago

South Melbourne, Australia Sumo Full time

$65,000 Salery Package + $2,000 upon completing probation + Lucrative Bonus and Commissions

**Ignite Your Career with Sumo: Australia’s Fastest-Growing Energy Retailer**

Join the energetic, forward-thinking team at Sumo, a utility retailer that thrives on high performance, hustling, and absolute integrity. Be a part of a movement that shapes the future of energy needs for countless Australians. Celebrated as the nation's fastest-growing energy retailer, Sumo’s mission is centred around offering unparalleled service and sales experiences to households and small businesses. We deliver electricity, gas, and broadband services across Victoria, New South Wales, South Australia and QLD with unrivalled value.

**Reap the Rewards of Becoming a Credit and Collection Officer**

If you're a motivated individual looking to maximize both your income and your career growth potential, this is your golden opportunity. As a Credit and Collection Officer, you'll play a critical role in enhancing Sumo's cash flow by driving our collection activities and offering genuine support to customers experiencing financial hardships.

Your day-to-day tasks will see you interacting with our valued customers, helping those in financial need with our innovative Bill Assist program, and negotiating payments with those facing challenges in paying for their energy usage.

**Benefits and Growth Opportunities Galore**

Not only do we offer a highly competitive salary package, but we also provide tremendous growth prospects in a rewarding work environment. This is the perfect time to join our expanding team. As we continue to grow rapidly, you'll find an abundance of opportunities to assume additional responsibilities and escalate your career.

What's more, we have an enticing bonus structure in place. Alongside your competitive annual salary package of $65,000, you'll have the potential to earn up to $10,000 in annual bonuses. And with our lucrative commission model, our top performers can easily pocket over $1,000 a month. This is the perfect environment for you to be rewarded for your hustle and hard work.

Are you ready to step into a role where your efforts translate directly into your earnings and your potential is only limited by your ambition? Join Sumo and ignite your career today

**Key Accountabilities**

**Collections**
- Negotiate payments from customers calling about outstanding debt and resolve customer inquiries to enhance revenue opportunities
- Understand and follow regulatory and compliance obligations of the energy industry
- Pro-actively recognise and engage with customers who are at risk of having outstanding debt
- Support customers who are experiencing financial hardship by delivering our bill assist program
- Identify and implement opportunities to improve collection and operational processes
- Self-manage to schedule and breaks and actively participate in coaching sessions and team meetings as well as working diligently towards achieving specified team and individual accountabilities.
- Willingly take on challenges and projects as opportunities arise

**Skills, Experience, Qualifications and Personal Qualities**

**Education**
- High School Certificate completion or equivalent operational experience desirable

**Experience**
- Strong background in collections or financial management role (minimum 1+ years)
- Background in the energy market preferred
- Demonstrated ability to negotiate and manage financial risks

**Skills**
- Negotiation and conflict resolution
- Computer literacy
- Clear communication
- Teamwork
- Problem-solving and attention to detail
- Creative thinking to solve complex problems

**Personal qualities**
- Self-sufficiency and a willingness to learn
- Confident approach
- Honesty in approach
- Initiative to solve problems
- Emotional resilience
- Hustle to get the job done quickly and to a high standard

**Salary**: $65,000.00 - $87,000.00 per year

**Benefits**:

- Free drinks
- Free food
- Professional development assistance
- Salary packaging

Schedule:

- 8 hour shift

Supplemental pay types:

- Annual bonus
- Bonus
- Commission
- Overtime pay

Work Location: In person

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