24 Hour Multi-skilled Customer Service Team Member

3 days ago

Bowen Hills, Australia Sullivan Nicolaides Pathology Full time

**Are you seeking a varied and interesting customer service position? This is the opportunity for you**:

- **This is a Full Time Position with a rotating 24 hour / 7 days a week Roster**:

- **Attractive hourly rate with additional penalties for after-hours shifts, plus an outstanding range of benefits**

**About the Organisation**:

- Sullivan Nicolaides Pathology_ is one of the largest private pathology practices in Australia, providing comprehensive services to patients and doctors over a large** **geographic area throughout Queensland, New South Wales and the Northern Territory and employing more than 2500 people.
- Sullivan Nicolaides Pathology’s_ Bowen Hills Laboratory offers a new and exciting state of the art laboratory with easy access to public transport and a security guard after hours.

**About the Opportunity**:

- Sullivan Nicolaides Pathology’s_ multi-skilled customer service team is unique.

This is a varied role and will suit someone who thrives in a multifaceted environment. Working 75 hrs per fortnight, on any given day, you can be performing tasks such as transferring incoming calls or coordinating a full building evacuation. No two days are the same.

**Working at Sullivan Nicolaides Pathology’s main office at Bowen Hills, this team is responsible for several key operational functions including**:

- Coordination of incoming calls to the company’s main switchboard and support for all of Sullivan Nicolaides Pathology’s sites;
- Emergency Coordination (eg: Chief Fire Warden role during building evacuations, first aid management & first point of contact for emergency situations that may occur at any of Sullivan Nicolaides Pathology’s sites);
- Building security including actioning building alarms, monitoring CCTV and coordinating on-site visitors; and
- Temperature Monitoring for all Sullivan Nicolaides Pathology’s equipment across QLD & NSW.

**Additionally, this team takes on the responsibility of several other key departments of Sullivan Nicolaides Pathology performing the following tasks**:

- Issuing of results to referring doctors and hospitals including critical results that may require more extensive follow-up;
- Monitoring of the Building Management System for the Bowen Hills Laboratory and attending to building related issues as required;
- Sorting, processing and distribution of patient samples including identifying urgent tests and coordinating on call staff;
- Coordination of couriers and hospital collection staff for sample collection and pick up from hospitals, collection centres and GP surgeries; and
- Providing general information to patients and referring doctors.

Staff working in this role are required to wear the corporate uniform which is provided.

**About You**:
We are currently seeking a **confident, self-managing person who works well both in a team environment and autonomously, thrives on challenges and efficiently multi-tasks.**

This is an exciting opportunity for the right person who is able to work across multiple teams in a 24/7 role, whilst also participating in the Doctor’s Services contact centre roster. If you are someone who is comfortable making decisions, doesn’t shy away from responsibility and has a genuine interest in healthcare, then this is the position you’ve been looking for

**To be successful in this role, you will need to demonstrate the following**:

- An ability to provide excellent customer service to all our stakeholders;
- A passion for helping people, no matter what the request;
- An ability to provide practical solutions calmly and efficiently in challenging situations;
- Moderate to advanced computer literacy with the ability to quickly adapt to new programs and technology;
- A commitment to continuous improvement and ongoing learning; and
- The ability to work within a rotating 24/7 roster which will include working shifts every weekend, participation in a public holiday roster (includes Xmas Day), and covering personal and annual leave.

**Additional desirable attributes include**:

- Previous experience in pathology or healthcare;
- Previous experience with facility management;
- Previous experience in the coordination of emergency situations; and
- Previous experience handling high volumes of incoming calls.

**Training**:
Extensive training will be provided over a six month period which may require a full time commitment. Subsequent training within other departments will also be provided which may also require full time commitment.

**Hours and Remuneration**:
Remuneration for this position will be discussed with applicants who are called for an interview. Shifts after hours incur attractive penalties on top of the base hourly rate.

**About the Benefits**:
Remuneration for this position will be discussed with applicants who are called for an interview. Shifts after hours incur attractive penalties on top of the base hourly rate.

In addition, you will also enjoy the following benefits:

- **Fitness Passp

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