Customer Service Team Member

7 months ago

Bowen Hills, Australia Sullivan Nicolaides Pathology Full time

**Are you seeking a varied and interesting customer service position? This is the role for you**:

- **Unique opportunity to provide high-level service in an established and respected organisation.**:

- **Enjoy an outstanding range of benefits and a great location, just 600 metres from Bowen Hills train station**

**About the Organisation**:

- Sullivan Nicolaides Pathology_ is one of the largest pathology practices in Australia, providing comprehensive services to patients and doctors over a geographic area throughout Queensland and New South Wales and employing more than 3000 people.

With many employees enjoying a 20+ tenure, _Sullivan Nicolaides Pathology_ delivers on the promise of learning, development and career progression.

Fostering a true culture of support, _Sullivan Nicolaides Pathology_ maintains an open-door policy, with each employee playing a role in patient care driven to make sure a top-quality service is provided.

**About Your Next Opportunity**:

- Sullivan Nicolaides Pathology_ _now has a **full-time **opportunity for an administrative professional to work as a **pathology customer service support team member** in our Doctor Service Contact Centre based at our main laboratory in **Bowen Hills, Brisbane.**

In this role, you will be primarily **responsible for providing customer service assistance to our referring practitioners.**

It will require a friendly, customer-focused individual with a highly professional nature, strong phone etiquette, and the ability to work effectively and multi-task in a fast-paced environment.

Your experience and organisational skills will make you an integral part of a team committed to delivering outstanding customer service and improving the experience and outcomes for our clients.

Additionally, your **strong written and communication skills **and **commitment to service excellence **will ensure that you proactively and willingly deliver a personalised customer service experience.
- Sullivan Nicolaides Pathology’s _multi-skilled customer service team is unique in that it is a varied role and will suit someone who thrives in a multi-skilled environment.

Working at _Sullivan Nicolaides Pathology’s _main office at Bowen Hills and part of the Marketing team, the Doctor Service Contact Centre is responsible for several essential operation functions, including:

- Providing exceptional service with strong customer focus to medical practitioners and their patients and SNP team members, ensuring effective communication between various sections within the laboratory;
- Answering a high volume of incoming phone calls from medical centres, hospitals and nursing homes
- Issuing of patient results to referring doctors and hospitals, including critical results that may require more extensive follow-up;
- Actioning the urgent/critical phone queue
- Performing daily administrative tasks
- Providing assistance with pathology tests and reports, maintaining and updating medical centre and hospital details, and general enquiries

Your Positive attitude and willingness to exceed customer expectations, combined with effective problem-solving skills, are key attributes that will see you succeed in this role.

Extensive training will be provided over a six-month period.

**About you**:
We are seeking a confident, self-managing person who works well in a team environment or autonomously, thrives on challenges and efficiently multi-tasks.

This is an exciting opportunity for the right person. If you are a person who is comfortable making decisions, doesn’t shy away from responsibility, have a genuine interest in healthcare and wants a long-term interesting job, then this is the position you have been looking for.
- An ability to provide excellent customer service, communication skills and phone manner to all our stakeholders;
- A passion for helping people, no matter what the request;
- Ability to maintain confidentiality when dealing with patient information;
- Demonstrated high level of attention to detail and accurate data entry abilities;
- Moderate to advanced computer literacy with the ability to quickly adapt to new programs and technology;
- An ability to respond and adapt confidently in a dynamic, fast-paced work environment; and
- A commitment to continuous improvement and ongoing learning.

Desirable attributes:

- Administration experience within a healthcare environment providing compassionate client/patient care and proficiency using medical terminology
- Previous experience in pathology or healthcare
- Previous experience in handling high volumes of incoming calls

**About the Benefits - Perks of the Job**:
**Remuneration for this position will be discussed with applicants who are called for an interview.**

In addition, you will also enjoy the following benefits:

- **Fitness Passport** - staff have access to discounted gym memberships at any gym of their choice participating within the Fitness Passport agreement.
- **Physiotherapy** - Once a week.
-

  • Customer Service Team Member

    1 month ago

    Bowen Hills, Australia Sullivan Nicolaides Pathology Full time

    **Position**: Customer Service Team Member (Doctor Service Contact Centre) **Location**: Bowen Hills, QLD **Employment Type**:Full-time [Monday - Friday rotating shifts between 7 am - 6.45 pm with occasional involvement in Saturday and public holiday roster if required] **Key Responsibilities**: Sullivan Nicolaides Pathology now has a **full-time...

  • Customer Service Team Member

    4 months ago

    Bowen Hills, Australia Sullivan Nicolaides Pathology Full time

    **Unique opportunity to provide high-level service in an established and respected organisation.**: - **Enjoy an attractive remuneration circa $51,760 - $54,954 plus superannuation and an outstanding range of benefits.**: - **Work from a great location, just 600 metres from Bowen Hills train station!**: - **Comprehensive training provided** **About the...

  • Customer Service Team Member

    2 weeks ago

    Bowen Hills, Australia Sullivan Nicolaides Pathology Full time

    **Are you seeking a varied and interesting customer service position? This is the role for you!**: - **Unique opportunity to provide high-level service in an established and respected organisation.**: - **Enjoy an outstanding range of benefits and a great location, just 600 metres from Bowen Hills train station!** **About the Organisation**: - Sullivan...

  • Sales and Service Team Member

    1 week ago

    Bowen Hills, Australia Surf Life Saving Australia Full time

    **Introduction**: Surf Life Saving Australia (SLSA) exists to save lives, create great Australians, and build better communities. As one of Australia's most respected community organisations and a world leader in lifesaving, coastal public safety, rescue, and education services, SLSA provides many ways to get involved as a volunteer or employee. With over...

  • Sales and Service Team Member

    7 months ago

    Bowen Hills, Australia Surf Life Saving Australia Full time

    **Introduction**: Surf Life Saving Australia (SLSA) exists to save lives, create great Australians, and build better communities. As one of Australia's most respected community organisations and a world leader in lifesaving, coastal public safety, rescue, and education services, SLSA provides many ways to get involved as a volunteer or employee. With over...

  • Team Member

    2 weeks ago

    Bowen Hills, Australia Euro Garages AU Full time

    **Casual Employment**: - **Casual Pay Rate: $31.84 + super + discounts**: - **Location: Bowen Hills, 4006 We are currently looking for Team Members to join our frontline Fuel team at our **Bowen Hills **store. We are dedicated to putting the customer first and creating great experiences to keep them coming back for more! **ABOUT THE ROLE** - Deliver...

  • Team Member

    7 months ago

    Bowen Hills, Australia Euro Garages AU Full time

    **Permanent Part-time Employment**: - **Permanent Part-time Pay Rate: $16.90 - $24.16 + penalty rates + super + discounts**: - **Location: Bowen Hills, 4006 We are currently looking for Team Members to join our frontline Fuel team at our **Bowen Hills **store. We are dedicated to putting the customer first and creating great experiences to keep them coming...

  • Team Member

    6 months ago

    Bowen Hills, Australia EG Group Full time

    **Permanent Part-time Employment**: - **Location: Bowen Hills, 4006** We are currently looking for Team Members to join our frontline Fuel team at our **Bowen Hills **store. We are dedicated to putting the customer first and creating great experiences to keep them coming back for more! As part of this role, we require availability on Monday & Tuesday,...

  • Team Member

    6 months ago

    Bowen Hills, Australia EG Group Full time

    **Permanent Part-time Employment**: - **Location: Bowen Hills, 4006** We are currently looking for Team Members to join our frontline Fuel team at our **Bowen Hills **store. We are dedicated to putting the customer first and creating great experiences to keep them coming back for more! As part of this role, we require availability on Thursday & Friday...

  • Team Member

    7 months ago

    Bowen Hills, Australia EG Group Full time

    **Permanent Part-time Employment**: - **Location: Bowen Hills, 4006** We are currently looking for Team Members to join our frontline Fuel team at our **Bowen Hills **store. We are dedicated to putting the customer first and creating great experiences to keep them coming back for more! As part of this role, we require availability on Wednesday and...

  • Team Member

    18 hours ago

    Bowen Hills, Australia EG Group Full time

    **Permanent Part-time Employment**: - **Location: Bowen Hills, QLD** We are currently looking for Team Members to join our frontline Fuel team at our **Bowen Hills**store. We are dedicated to putting the customer first and creating great experiences to keep them coming back for more! As part of this role, we require availability from Monday to Wednesday,...

  • 24 Hour Shift Work

    1 month ago

    Bowen Hills, Australia Sullivan Nicolaides Pathology Full time

    **Position**: Customer Service Team Member **Location**: Bowen Hills, QLD **Employment Type**: This is a full-time position with a rotating 24 hour / 7 days per week roster **Key Responsibilities**: SNP’s 24hr customer service team is unique and varied role which will suit someone who thrives in a multifaceted environment. **Working at SNP’s main...

  • Sales and Service Team Member

    2 weeks ago

    Bowen Hills, Australia Surf Life Saving Australia Full time

    Reporting to the Call Centre Team Manager, the role is to provide customer service support to assist with revenue for business units. Our employees embrace our company values through our behaviours. We act with honesty, and we strive for excellence whilst working collaboratively. The values we hold transfer through to our customer interactions, work colleges...

  • Supporter Services Team Member

    2 months ago

    Bowen Hills, Australia Surf Life Saving Australia Full time

    **Posted**: 31/10/2024 **Closing Date**: 01/12/2024 **Job Type**: Casual **Location**: Bowen Hills **Job Category**: Call Centre and Customer Service Surf Life Saving exists **to save lives, create great Australians and build better communities.** Surf Life Saving Australia (SLSA) is Australia's peak coastal water safety, drowning prevention and rescue...

  • Customer Service Team Member

    4 months ago

    Seven Hills, Australia Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...

  • Customer Service Team Member

    7 months ago

    Gregory Hills, Australia Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...

  • 24 Hour Shift Work

    7 months ago

    Bowen Hills, Australia Sullivan Nicolaides Pathology Full time

    **If you are seeking a varied and interesting customer service position, then this is the opportunity for you!**: - **This is a full time position with a rotating 24 hour / 7 days a week roster**: - **Attractive hourly rate with additional penalties for after-hours / weekend shifts, plus an outstanding range of benefits!** **About the Organisation**: -...

  • 24 Hour Multi-skilled Customer Service Team Member

    1 week ago

    Bowen Hills, Australia Sullivan Nicolaides Pathology Full time

    **Are you seeking a varied and interesting customer service position? This is the opportunity for you!**: - **This is a Full Time Position with a rotating 24 hour / 7 days a week Roster**: - **Attractive hourly rate with additional penalties for after-hours shifts, plus an outstanding range of benefits!** **About the Organisation**: - Sullivan Nicolaides...

  • Customer Service Officer

    2 weeks ago

    Bowen Hills, Australia YMCA Brisbane Full time

    **The YMCA** offers classes for children from crawling age through to 13 years, youth classes from 14 years up, and adult classes. Our programs encourage children to participate in a safe and structured environment. We have a variety of gymnastics programs for different levels to suit everyone's needs. Gymnasts gain self-confidence, develop personal...

  • Team Member

    2 weeks ago

    Bowen Hills, Australia Sullivan Nicolaides Pathology Full time

    **Attractive remuneration and outstanding range of benefits!**: - **Opportunity for career advancement with a well-respected industry leader!**: - **Excellent job security within a growing organisation!** **About the Organisation**: Sullivan Nicolaides Pathology is one of the largest pathology practices in Australia, providing comprehensive services to...