Customer Service Team Member

6 months ago

Bowen Hills, Australia Sullivan Nicolaides Pathology Full time

**Are you seeking a varied and interesting customer service position? This is the role for you**:

- **Unique opportunity to provide high-level service in an established and respected organisation.**:

- **Enjoy an outstanding range of benefits and a great location, just 600 metres from Bowen Hills train station**

**About the Organisation**:

- Sullivan Nicolaides Pathology_ is one of the largest pathology practices in Australia, providing comprehensive services to patients and doctors over a geographic area throughout Queensland and New South Wales and employing more than 3000 people.

With many employees enjoying a 20+ tenure, _Sullivan Nicolaides Pathology_ delivers on the promise of learning, development and career progression.

Fostering a true culture of support, _Sullivan Nicolaides Pathology_ maintains an open-door policy, with each employee playing a role in patient care driven to make sure a top-quality service is provided.

**About Your Next Opportunity**:

- Sullivan Nicolaides Pathology_ _now has a **full-time **opportunity for an administrative professional to work as a **pathology customer service support team member** in our Doctor Service Contact Centre based at our main laboratory in **Bowen Hills, Brisbane.**

In this role, you will be primarily **responsible for providing customer service assistance to our referring practitioners.**

It will require a friendly, customer-focused individual with a highly professional nature, strong phone etiquette, and the ability to work effectively and multi-task in a fast-paced environment.

Your experience and organisational skills will make you an integral part of a team committed to delivering outstanding customer service and improving the experience and outcomes for our clients.

Additionally, your **strong written and communication skills **and **commitment to service excellence **will ensure that you proactively and willingly deliver a personalised customer service experience.
- Sullivan Nicolaides Pathology’s _multi-skilled customer service team is unique in that it is a varied role and will suit someone who thrives in a multi-skilled environment.

Working at _Sullivan Nicolaides Pathology’s _main office at Bowen Hills and part of the Marketing team, the Doctor Service Contact Centre is responsible for several essential operation functions, including:

- Providing exceptional service with strong customer focus to medical practitioners and their patients and SNP team members, ensuring effective communication between various sections within the laboratory;
- Answering a high volume of incoming phone calls from medical centres, hospitals and nursing homes
- Issuing of patient results to referring doctors and hospitals, including critical results that may require more extensive follow-up;
- Actioning the urgent/critical phone queue
- Performing daily administrative tasks
- Providing assistance with pathology tests and reports, maintaining and updating medical centre and hospital details, and general enquiries

Your Positive attitude and willingness to exceed customer expectations, combined with effective problem-solving skills, are key attributes that will see you succeed in this role.

Extensive training will be provided over a six-month period.

**About you**:
We are seeking a confident, self-managing person who works well in a team environment or autonomously, thrives on challenges and efficiently multi-tasks.

This is an exciting opportunity for the right person. If you are a person who is comfortable making decisions, doesn’t shy away from responsibility, have a genuine interest in healthcare and wants a long-term interesting job, then this is the position you have been looking for.
- An ability to provide excellent customer service, communication skills and phone manner to all our stakeholders;
- A passion for helping people, no matter what the request;
- Ability to maintain confidentiality when dealing with patient information;
- Demonstrated high level of attention to detail and accurate data entry abilities;
- Moderate to advanced computer literacy with the ability to quickly adapt to new programs and technology;
- An ability to respond and adapt confidently in a dynamic, fast-paced work environment; and
- A commitment to continuous improvement and ongoing learning.

Desirable attributes:

- Administration experience within a healthcare environment providing compassionate client/patient care and proficiency using medical terminology
- Previous experience in pathology or healthcare
- Previous experience in handling high volumes of incoming calls

**About the Benefits - Perks of the Job**:
**Remuneration for this position will be discussed with applicants who are called for an interview.**

In addition, you will also enjoy the following benefits:

- **Fitness Passport** - staff have access to discounted gym memberships at any gym of their choice participating within the Fitness Passport agreement.
- **Physiotherapy** - Once a week.
-

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