Customer Service

3 weeks ago

Crows Nest, Australia Pettit Pharma & Device Search Full time

Office-based role, 5-minute walk from St Leonards station
- Previous person in role been promoted, so career progression available
- Variety and autonomy, own this role

THE COMPANY YOU WOULD BE JOINING
- Our client is a world leader in the medical device/prosthesis market and have been committed to improving the quality of life for patients for over 30 years.
- They want to create the best experience for their customers, and they know this involves more than first-rate product development, which is why clinical research and education of both professionals and patients are integral parts of their business.
- They have a broad range of medical devices and are constantly developing new and exciting products to bring to the market through their clinical research and innovation.

WHAT’S IN IT FOR YOU?
- A fantastic manager, who will inspire, support and recognise you
- Share your ideas and implement improvements, challenge the status quo, be heard
- Variety and career progression working in a company with a social conscious that makes a difference
- Sick of always staying at home? An office-based role, 10-minute walk from North Sydney station, lots of interaction with colleagues

THE JOB & WHAT YOU WILL LEAD
- We are looking for a Customer Service & Office Manager to speak to customers, process inbound orders and coordinate administration duties and office procedures. Your role is to create and maintain a pleasant work environment, ensuring high levels of organisational effectiveness, communication and safety.
- The position will receive all inbound calls from customers including clinical staff, patients and hospital purchasing organisations, answering general product enquiries (Australia only but support the New Zealand operation as well).
- The role will be responsible for entering customer orders in SAP (ERP system) and obtain payment information (Australia only) and in this position you will be speaking to the end user (patient), usually after they have had a surgical procedure.
- You will maintain customer satisfaction through quality service, being polite, providing educated answers and thorough follow-up and you will ensure accounts receivable follow up and payment.
- You will be involved with implementing consumer marketing plans and work with Regional Sales Managers to support them in the field in Australia & New Zealand.
- You will maintain the SAP CRM (Salesforce) database with information received from consumers and work closely with the office and warehouse team to ensure timely and accurate deliveries, with customer satisfaction the primary goal.
- You will maintain the office condition and arrange necessary repairs and maintain office policies and organise office operations and procedures.
- You will coordinate with the IT department on all office equipment and liaise with facility management companies, including cleaning, catering and security and plan in-house or off-site activities, like meetings, celebrations and conferences.

WHAT WILL BE REQUIRED TO SECURE THE POSITION
- Experience in a customer service role with receiving and processing inbound calls.
- Excellent customer service skills and professional attitude.
- Proven experience as an Office Manager or Administrative Assistant.
- Excellent written and verbal communication skills in English.
- Excellent time management skills and ability to multi-task and prioritise work.
- Ability to work in a small team environment but autonomously.
- A creative mind with an ability to suggest improvements.
- Demonstrated systems knowledge (eg. MS Office).

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