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Manager, Operations

2 months ago

Brisbane, Australia Johnson Recruitment Full time

Establishing financial, staff and systems management operational excellence
- Demonstrate commitment to the principles of social justice, access and equity
- Competitive salary, super and significant scope for advancement. Burpengary Qld

**The Organisation**

Fina Australia is proudly different. It is a non-government, profit-for-purpose provider of Supported Accommodation to people living with disability and/or given to complex behaviours.

Fina’s approach to the support of our clients is quite unlike any other organisation. As a profit-for-purpose organisation, 100% of profits/surpluses are put back into the business to grow our capacity to support more clients according to the “Fina Way”.

Working in our organisation requires self-awareness, emotional intelligence, commitment to teamwork and an absolute commitment to the client.

Working at Fina is not for everyone. We understand that. However, if you are genuinely interested in a new, exciting and intelligent approach to disability support, we look forward to hearing from you.

**The Role - Overview**
Reporting to the CEO, The Manager - Operations will be responsible for a whole-of-organisation, client-centric approach to achieving Fina’s Balanced Scorecard of Quality, Client, Corporate and Staff.

This will require:

- excellence in financial management;
- excellence in staff management and mentoring;
- ensuring seasonal planning and execution of plans to achieve Disability Support and Independent Living outcomes;
- clients’ agreed individual goals
- increased client independence
- genuine community participation
- excellence in engaging and building genuine rapport with clients, families; guardians/advocates and other stakeholders
- maintaining up-to-date current knowledge and trends with regard to disability services;

**Reporting to the CEO, the Manager - Operations will**:

- be responsible for financial sustainability of Supported Independent Living (SIL) Services by ensuring viability (in the context of financial changes made by the NDIS) and adherence to budgets);
- be committed to the principles of continuous improvement - research, education and adherence to the highest quality standards as set by Fina;
- be responsible for the day-to-day management and mentoring of Service Delivery Managers, Area Coordinators and frontline staff;
- be responsible for engaging with and securing feedback from all stakeholders regarding all aspects of service delivery to ensure informed reviews and strategic improvement;
- be responsible for the identification and realisation of business development opportunities;
- be responsible for implementation of client-centric systems and processes to ensure maximum choice and control according to NDIS, Quality and Safeguarding Standards;
- maintain an appropriate balance between of dignity-of-risk vs duty-of-care requirements in program implementation;
- ensure support ratios and rostering requirements are met;
- ensure all staff members receive ongoing training in disability matters, including but not limited to understanding and upholding clients' human rights.

**Criteria**
- tertiary qualifications, in Social Work, Psychology, Disability Services or a related field;
- demonstrated superior understanding of SIL practices and procedures;
- extensive knowledge and understanding of NDIS and other disability sector and new innovation funding;
- demonstrated experience in the development and delivery of programs for people with intellectual and/or developmental disabilities;
- high-level knowledge and understanding of policies, procedures and standards in the disability services sector;

**Qualities and Attributes**:

- demonstrated ability to merge with and function cooperatively in an established executive team;
- high-level management and leadership skills and experience;
- demonstrated experience in supporting and mentoring “direct reports”
- demonstrated capacity to understand and enhance systems and performance;
- demonstrated capacity to:

- think innovatively
- effect change
- shape a positive workplace culture and
- create a flexible responsive and productive workplace environment.

**Remuneration**

The Manager - Operations position offers a competitive salary plus superannuation. Attractive PPB/NFP salary-packaging arrangements are available.

**Applications**

If you are appropriately qualified, skilled and genuinely looking for a new and exciting challenge, please submit your resume in Word format by clicking the 'Apply' tab.

To discuss this role in confidence, please call Alex Cooper from Johnson Recruitment on 0472 510 848.

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