Retail Operations Coordinator

4 weeks ago

Sydney, Australia The Talent Mill Full time

**Luxury Resort wear Brand - Sydney**

**Now Hiring** | The role of Retail & Operations Coordinator is essential in supporting the rapid growth of our client, across multiple channels in Australia, as well as creating a seamless omni-channel experience for the local customer and employees.

You will be working closely with the Brand Manager, on their 5 existing Retail store teams and the London Head Office to build meaningful relationships with local clients, create a luxury experience in and outside of stores and expand the Brand Awareness in Australia.

**Role description**:

- Assist the Brand Manager in new stores opening across the country and Coordinate internal events
- Translate global guidelines and standards at a local level with Retail teams
- Facilitate seasonal and ad hoc trainings with Retail teams to ensure outstanding service, presentation standards as well as ongoing product engagement
- Gather weekly feedbacks and results from stores for internal reporting and Monitor and support stores with clienteling performance
- Support stores with finding cover wherever needed and if required do covers in stores
- Coordinate new starter induction with HR and Stores Managers / Brand Manager
- Collate monthly hours worked by employee for payroll Work alongside Brand Manager to resolve any operational issues in stores and ensure operational, health and safety standards are respected at all time
- Attend to the existing Wholesale accounts with new seasons ordering, shipping and in-season reorders and Assist in the opening of selected new accounts across the country
- Organize Press products call ins and returns, coordinate and execute local gifting plan and assist in local events execution
- Assistance in Retail Marketing support materials

**What are we looking for?**
- A passion for building relationships with customers and within the team
- Obsessed with delivering exceptional service experiences at every touchpoint
- Nimble and eager to learn, not afraid of offering new ideas and initiatives
- Sharp attention to detail with a systematic and logical approach to work and highly motivated with a disciplined approach to problem-solving
- Someone who enjoys getting real satisfaction from their job and giving their full effort
- Experience with event coordination is a plus
- Strong administrative and organisational skills
- Excellent PC skills, fully adept with Microsoft packages, especially Excel and ERP system.
- Able to build and maintain relationships with all levels of the business

**Whats on offer for you**
- The chance to train and develop your skills in a fun and fast work space
- Contribute to the establishment and growth of a new luxury resort wear offer in Australia
- Competitive benefits package and annual well-being allowance

The Talent Mill Recruitment division is a bespoke recruitment consultancy and talent acquisition specialist within the fashion, lifestyle, and retail industries. With more than 10 years of specialist expertise with luxury retail, Australian & Contemporary designer, beauty, and lifestyle brands globally we discover, recognise, and connect inspiring individuals to the most desirable brands as trusted support to founder-led start-ups, SME’s, and multinational corporations within the fashion & retail industry.

Recruitment - but make it ethical, not transactional. Quality over quantity - always. Truly consultative and delivered at pace. We hold a genuine passion and expertise for the industries we support and offer a unique and modern recruitment proposition - one where we develop long term, meaningful relationships with all stakeholders.

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