Location Manager
7 months ago
**Have you considered a career helping people and families through a difficult time in their life?
Guardian Funerals is part of InvoCare, a funeral industry leader which operate over 300 funeral locations, 17 cemeteries and 29 crematoria, throughout Australia, New Zealand and Singapore and growing.
As the Location Manager your working career could mean a whole lot more serving families in your local community. To be successful in this role, you will be able to demonstrate experience in delivering exceptional customer service, leadership and business expertise with a proven track record of leading a high performing team to meet targets and growth objectives.
**Duties of the Location Manager include**:
- Coaching, people management and inspirational leadership of the core team
- Recruiting and retaining high performing team members with high levels of engagement
- Managing performance and development of staff to the highest standards
- Mentoring, goal setting, performance appraisals, development and career planning
- Ensure services for our families are provided to the highest service standards
- Recommend and implement growth strategies and care outcomes
- Lead the team to create meaningful client conversations to achieve personal outcomes for families
- Actively participate in the local community, business and networks in the region
- Manage all feedback including client complaints and service incidents
- Manage business operations to agreed budget and take corrective action to address negative trends
- Effective workforce planning, rosters and teams as well as service types, averages, volume and growth
- Oversee management of assets, leases and equipment
- Inspire a safety culture and safe work practices for all activities
**About you**:
- Proven experience in managing business operations and teams delivering multiple services in a customer service driven industry
- Business development, financial/budgetary management, HR/People Management
- Client attraction/development with proven ability to meet targets and drive growth plans
- Exceptional presentation and communication skills at all levels within an organisation
- Strong leadership skills in motivating, developing and guiding a team
- Knowledge of how to build a strategic plan and identify key actions and execute to that plan
- Strong team orientation and ability to work collaboratively with peers and families
- Planned and organised. Able to juggle competing priorities and meet deadlines.
- Analytical skills, sound judgement, resilience and able to respond under pressure
- Valid driver’s license
We are enthusiastic about what we believe in and what we do. If you’re also inspired by the desire to assist others with sincerity, we would love to discuss this unique opportunity with you.
**Benefits of joining InvoCare**:
You may not have considered this industry before, but we provide vital services to families to assist them to celebrate the lives of their loved ones in a way that they would have wanted. The benefits you can receive include:
- Reward and recognition programs
- Tailored induction and training programs
- Well designed and fitted out locations with the latest facilities to assist in providing an exceptional client family experience
- Networking opportunities across the business and with peers
- Birthday and paid parental leave
- Free access Employee Assist Program
- Annual family day social events
**How to Apply**:
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