Claims Support Officer

4 weeks ago

Melbourne, Australia Zurich Insurance Full time

**Let us help you grow your career**

At Zurich, we are passionate about cultivating new talent Our culture is designed to inspire and involve you at every stage of your career.
- **Zurich is committed to developing a sustainable workforce - we support employees to explore opportunities that will enhance their talents**:

- **We created a ‘Customer Academy’, to help people learn new skills through a range of topics**:

- **Our award-winning Female Leadership, Aspiring Leaders and Manager Excellence Programs all help grow our talented employees.**

We are committed to help you thrive as you share your ideas, initiatives, and energy. You will have the chance to work with global, diverse, and inclusive teams as you develop valuable skills, explore your passions, and make a positive impact beyond your role.

With Zurich, your journey starts here

**About the role**

In this role you will provide a high standard of clerical and administrative assistance to the motor team. You’ll be supporting the assessing and claims team, internal and external service providers, brokers, insureds and third parties. Making sure you remain compliant with Zurich audit procedures and repair management processes.

**Key Responsibilities**:
Assist the team in the maintenance of their portfolio by:

- arranging and booking assessment dates and times (field assessments) handling telephone and fax enquires
- Arranging desktop assessments, managing internal and external assessor work volumes, by allocating assessments
- arrange towing of vehicles, minimise the downtime of vehicle repairs, arrange quotes and images for HMV, machinery, plant or equipment where applicable, manage and resolve allocated claims

**Important to your success**
- Attention to Detail - demonstrating a concern for quality and accuracy in all areas of work. Sets work standards to ensure quality is maintained and customer needs met.
- Planning and Organising - establishes a course of action to accomplish a specific goal or outcome. Prioritising and planning the best utilisation of time and resources.
- Customer Focus - the provision of pro-active, high quality service provided to customers, colleagues and business partners.
- Quality Focus - commitment to the achievement and maintenance of quality. Aspiring to meet standards of excellence. Actively setting high standards of performance.
- Building Team Success - working effectively with others to meet common goals, contributing to group decision making and sharing achievements with the team

**Zurich is here to support you**

As a leader in the insurance industry, we embrace the development needs of our employees to ensure they can achieve success and thrive in the workplace.

To empower you to be your best, we will offer you:

- Competitive remuneration and an excellent bonus
- Flexible hybrid work options
- Study Assistance - to support employees by encouraging studies
- Access to an award-winning learning platform that provides online training
- Annual lifestyle payment
- Employee discounts
- Annual volunteer day

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