Mychoice Coordinator

The MyChoice Coordinator reports to the National Workflow Manager and is part of the MyChoice Design Studio team. In this highly rewarding role, your focus will be to provide our clients with an exceptional experience and manage the scheduling of appointments. More specifically, your responsibilities will include:

- Manage multiple clients to schedule appointments which suit their needs
- Ensure customer satisfaction by providing guidance and support
- Maintain appointment calendars to ensure studio calendars are meeting capacity requirements
- Confirm appointments with customers within 48 hours prior to their appointment
- Issue documents required to appointments to internal and external customers
- Work with the National Workflow Manager and studio managers to assist with meeting business targets
- Provide accurate and timely administrative support including filing documentation, reporting on calendar capacities, timeframes for appointments, trending issues etc

To be successful in this highly rewarding role you will demonstrate alignment to the purpose and core values of MJH and NEX Group along with:

- Commitment to providing excellence in customer service
- Demonstrate attention to detail and strong planning and organising
- Experience working in a fast-paced environment and adaptability to work with a variety of clients
- Ability to effectively communicate with clients over the phone
- Administration experience
- Ideally experience working with Microsoft Office

This role involves working weekends.

A McDonald Jones Homes My Choice Design Studio is a welcoming, modern, and engaging space. Our customer focussed interior design teams support our valued customers at the critical colour and product selection stage of the building process. Their aim is to provide an unbeatable level of customer support so customers can confidently create a home that reflects their individual taste and style. There are eight beautifully appointed My Choice Design Studios located throughout Australia.

We are proud to belong to the NEX Building Group, a diverse and expanding organisation with over 1000 passionate employees whose purpose is to build beautiful homes for Australians. Established in 1987 and continuing to evolve both organically and through acquisition, we are well positioned for growth and committed to achieving our vision of being Australia’s leading home building group.

**Our commitment**

We believe that our employee community is a key strength of our organisation and we aim to attract the best talent to achieve our strategic goal of being Australia’s number one leading home building group and Employer of Choice in our sector. Our leaders create inclusive teams and value the individual contributions of our employees. We value safety and integrity, and we lead the way in innovation and building better.

**Interested?