Customer Care Representative

5 months ago

Lonsdale, Australia EC Carpets Full time

**ABOUT EC CARPETS**:
Proudly South Australian owned and operated, EC Carpets are the specialists in manufacturing carpet and has an established and respected standing in the carpet industry, nationally and internationally, renowned for their exceptional customer experience and product quality.

For over 50 years EC Carpets has striven to be the carpet brand of choice for Designers, Architects and Consumers by understanding their needs and delivering innovative, high-quality solutions.

**ABOUT THE ROLE**:
Due to internal growth, EC Carpets are seeking a motivated team player to join their customer service team on a permanent, full-time basis located in Lonsdale. Customer Care play a crucial part of in business, responsible for showcasing the EC Brand through exceptional service to customers and stakeholders.
As an exciting and great place to work, with no two days the same, you will gain new areas of expertise and be supported to learn and grow professionally.

This role reports to the Customer Care Manager.

**KEY RESPONSIBILITIES**:

- Ensure all customer orders, complaints, queries, feedback, and any other tasks are actioned in a timely manner.
- Answer incoming calls from customers, and internal stakeholders such as Sales Representatives, and support them with a range of enquiries and requirements.
- Provide administrative support to the wider executive and internal teams such as Sales and Accounts
- Liaise with key stakeholders such as warehousing and logistics.

**KEY REQUIREMENTS**:

- Experience in an Administrative role, using MS Suite
- Prior experience in hospitality, customer service or other customer-facing roles
- Exceptional written and verbal communication skills, with a friendly phone manner
- Ability to work in a fast-paced environment, managing multiple sources of communication, and various tasks simultaneously.
- Highly organised, with an eye for detail and an emphasis on data accuracy
- Co-operative team player who works collaboratively with others
- Ability to problem solve with a can-do approach to any situation.

**BENEFITS**:

- Quarterly incentive bonus scheme
- One paid company day per year (EC Day) in addition to annual leave
- Monthly Company Townhalls with lunch provided.

This is an exciting opportunity to join a long-standing, innovative company who is supportive, collaborative and promotes growth at every level. If you are looking to begin your career within a corporate, office-based environment, or are looking to secure your next role - this is an excellent opportunity to do so.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.

**ABOUT EC CARPETS**:
Proudly South Australian owned and operated, EC Carpets are the specialists in manufacturing carpet and has an established and respected standing in the carpet industry, nationally and internationally, renowned for their exceptional customer experience and...

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