Motor Performance Advisor

2 weeks ago

Brisbane, Australia Suncorp Group Full time

**Permanent Role**:

- **Assist in the design of continuous improvement models to support business plans**:

- **Provide Operational support to Repair and Supplier Performance teams**:

- **Brisbane Eagle Farm location**

The Motor Performance Advisor provides the business with Motor Performance Insights via a dedicated Repairer Audit & Quality Assurance Feedback Framework. In addition, this role provides technical, system and performance management support for Motor Claims Assessors & Repairers, Assessing & Repair Managers, Motor Manager Claims & Executive Managers enabling the business to provide the best customer experience and deliver the required repair quality, cost and timeliness outcomes.

**Key Responsibilities include but not limited to**:

- Achieving Average Repair Cost and Average Combined Cost Targets
- Supporting the decision making and actions of the Suncorp Personal Insurance Repair Agreement Repairers, (SPIRA) & Motor Claims Managers, Motor Claims Assessors to contribute to the achievement of cost, customer, quality & timeliness targets
- Auditing Repairers to ensure process adherence to AudaNet, SPiRA, SVRS, Suncorp Customer Management Guide, Assessing the Suncorp Way & the Motor Industry Code of Conduct
- Providing technical support and assistance to Repairers, his will encompass, delegations, system and technical queries
- Coaching and developing Repairers.

**Skills & Experience**:

- Qualified Panel Beater, Spray Painter or Mechanic - Mandatory
- Certificate IV in Vehicle Loss Assessing - Desired
- Demonstrated expertise in vehicle loss adjusting and systems knowledge
- Extensive quoting and estimating experience
- Demonstrated advanced level of customer management
- Demonstrated ability to successfully advise and mentor people.

**What you will love about working with us**:
Better outcomes for customers takes innovation, care and a laser focus. As part of the Suncorp Group, we’re the go-getters working at the heart of some of Australia and New Zealand’s most trusted names in banking and insurance to deliver just that - and then some. Here, you’ll be equipped with all kinds of support and opportunities to make an impact, because our commitment to brightening lives extends to all our incredible people too. And in an organisation that measures success through the results we deliver for our customers, communities and each other, you’ll thrive knowing you’re making a genuine difference along the way. Suncorp has been awarded Employer of Choice for Gender Equality (EOCGE) by the Workplace Gender Equality Agency (WGEA) for seven years in a row.

**Advertised**: 19 Apr 2024 AUS Eastern Standard Time
**Applications close**: 03 May 2024 AUS Eastern Standard Time

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