Customer Care Consultant

4 weeks ago


Melbourne, Australia ANZ Banking Group Full time

Bring your customer service experience and we’ll teach you all about banking
Join an organisation with many opportunities and career pathways
Build relationships with our customers as you help them achieve their financial goals
About the role

**Role Location**: 75 Dorcas Street, South Melbourne VIC 3000

**Role Type**: Permanent

**Business Hours**: Monday to Friday between 8am and 8pm, Saturday & Sunday between 8am and 6pm, and all Public holidays between 9am and 5pm

**Work Schedule**: Full-time, 40hrs/week OR Part-time hours (hours or roster will be discussed during interview stage)

**As part of the recruitment process, you will be asked to to attend a 1 day on-site assessment center consisting of a group activity, site tour, psychometric testing, and behavioral interview.

**Note**: The Contact Centre operates for 7 days however, you will only work 5 days totaling 40hrs per week. For successful applicants, we offer a robust and informative 8 week training program in the office, with combination of classroom, buddying and practical live call taking.

**If you are successful for the role, you agree to start on 6 February 2023At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen byimproving our customers’ financial wellbeing so they can achieve incredible things - be it buying their home,building a business or saving for things big or small.

Our close knit team of service consultants are a high performing team committed to creating the best possible experience for ANZ’s customers.

Customer Care is made up of four streams all focused on servicing our existing customer base with a broad range of banking needs and enquiries. The streams cover Service, Retail & Internet Banking, Card Solutions and digital servicing. Our frontline bankers in this area are available to customers 7 days a week and 365 days a year with operating hours ranging from 08:00 to 20:00.

What’s critical to this role is a focus on customer service. Experience in banking isn’t required and you will be provided with all the tools, knowledge, and support to be successful with ANZ. We offer a robust and informative training program, with combination of classroom, buddying and practical live call taking. Training will cover ANZ products, system navigation, compliance, regulations and a service/conversation guide to support you to engage with our customers.

What will your day look like

There is so much variety as a Customer Service Consultant and you could be helping our customers by:
Supporting them through personalised and meaningful conversations to better support their financial well-being
Educating and empowering them to use ANZ’s digital solutions
Ensuring they finish the call as strong advocates for ANZ
Constantly building your skills and banking knowledge through our on-going training
Whatever the day has in store, you’ll be working with a close knit team that supports each other and celebrates team wins.
What will you bring?

To grow and be successful in this role, you will ideally bring the following:
Being empathetic and customer focused, combined with strong communication skills
A growth mindset, so you’re eager to learn the fundamentals of banking and to build your career
Previous customer service experience assisting and supporting customers
An active user and promoter of technology
An ability to multi-task and adapt to changing conditions
A proactive attitude ready to showcase your initiative
So, why join us?

At ANZ, everything we do boils down to ‘why’ - our purpose - to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.

We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.

A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.

Job Posting End Date

12/01/2023, 11.59pm, (Melbourne Australia)



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