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Training and Development Officer

2 months ago

Sunshine Coast, Australia Queensland Police Service Full time

Join our team and help make a difference
The Communications Group and Policelink Group Operators are committed to providing high quality, client focused service in a call centre environment, in response to calls for assistance from members of the public across Queensland. We play a vital role in assisting the front-line officers in keeping the community safe.
In your role as Training and Development Officer you will be responsible for delivering the five-day specialist Domestic and Family Violence training course across the state to Police Communications and Policelink Groups.

**Your Key Accountabilities are**:

- Conduct needs analysis in conjunction with Communications Group management to determine training requirements of Communications Group staff and contribute to the development of strategies to meet these requirements.
- Develop and deliver training and development programs in accordance with policies, best practices, procedures and standards.
- Undertake assessment of staff and prepare reports based on these assessments.
- Contribute to the development, implementation and evaluation of training policies, best practices, procedures and standards
- Undertake the assessment and evaluation of internal training and development programs.
- Establish and maintain information management and other administrative systems to monitor the training and assessment of Communications Group Staff.

**How to apply**:
**Please submit**:
*
- A written statement of no more than two A4 pages outlining your suitability for the position by addressing the Key Accountabilities. Your statement should include examples of previous performance and the outcomes achieved to support your claims.
- Provide a comprehensive current CV outlining your educational qualifications, work history and experiences relevant to this role.
- The CV should include contact details of two referees, including your current manager or supervisor.

Applications to remain current for 12 months.

**Job Ad Reference**: QLD/507035/23

**Closing Date**: Thursday, 31st August 2023This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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