Counsellor Support Worker

6 months ago

Brisbane, Australia DVConnect Full time

**_The Team_**
- Womensline is a 24/7/365 free crisis helpline for women and children across Queensland experiencing domestic and family violence. We operate from an intersectional feminist framework, acknowledging that domestic and family violence is gender-based violence, predominantly perpetrated by men against women and children. We provide immediate individualised support and options to help victim/survivors feel safe again, whether they want to stay in the home, are thinking about leaving or have already left._

**- OUR VALUES -**

**Integrity | Compassion | Accountability | Respect | Empowerment**

**_ Role Overview_**
- _Permanent part-time_ or _casual position_s for that perfect work-life balance_
- _Located at our Central Brisbane (QLD) Office_
- Remuneration**: SCHADS 3.1 [Pay point is dependent on qualifications and relevant experience] + 11 % Super + penalty rates & NFP Salary Packaging.

**Counsellor Support Workers** play a significant role in facilitating appropriate support to women and children impacted by domestic, family and sexual violence across Queensland. Being a phone-based service, incoming phone calls are to be handled with a professional, culturally sensitive, and non-judgmental approach to ensure appropriate action is taken to maintain client safety.

Key Responsibilities:

- Arranging emergency accommodation and travel
- Assisting with referral pathway procedures
- Managing the client and service telephone lines
- Ensure database and QHIP entries are of high quality and accuracy
- Build and foster positive relationships with external stakeholders

**Role Requirements**
- **It is a genuine requirement that for the role to be filled by a woman as permitted in sections 25, 104 and 105 of the Anti-Discrimination Act, 1991**_
- Tertiary qualification (or working towards completion) relevant areas such as Social, Behavioural and Criminology sciences OR obtained appropriate social and community services certifications/qualifications.
- Minimum 1 year experience in social and community service sector(s).
- Sound knowledge about gender-based violence and underpinnings of domestic, family, and sexual violence.
- Significant demonstrated ability to manage sensitive situations in a calm manner.
- Quality, timeliness, and accuracy in presentation of work.
- Highly developed IT and phone-based skills.
- Positive Notice Blue Card, National Police Check and valid ID or willingness to obtain.
- Right to work in Australia.
- Willingness to undertake further training and development.
- Must be able to work from the office (No WFH arrangements).

**Benefits**
- Receive best practice clinical supervision and supportive 1:1 catch ups with your dedicated Team Leader.
- Access free professional and confidential mental health and wellbeing support for both personal and work-related issues through EAP Brisbane.
- Free flu shots.
- Access long service leave after 5 years.
- Wellbeing Initiatives.
- Ongoing professional development.
- Career pathways.

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