Store Manager

7 months ago

Chadstone, Australia Canada Goose Inc. Full time

Company Description

Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.

Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.

**Job Description**:
The Store Manager will be responsible for all functions of a Canada Goose retail location in Macau. Ultimately, he / she is responsible for the quantitative and qualitative Key Performance Indicators (KPI’s) of the store. He / She leads the store management team directly and is accountable for store performance in all areas - Store Financial Performance, People Management & Engagement, Customer Experience and Operational Excellence. He / She ensures that the respective location achieves its financial targets (revenue and profit). He / She creates an experience that allows customers to continuously conquer the outdoors. He / She drives operational efficiency. Finally, he / she leads and mentors the direct reports to ensure excellence in all areas and maintain Canada Goose’s expectations of quality and authenticity.

**What You’ll Do**

**Store Financial Performance**:

- Achieve or exceed sales targets including both the top and bottom line results
- Analyze performance metrics on an ongoing basis and leverage this information to maximize revenue and optimize costs for Canada Goose
- Analyze and react to the needs of the business, identify top sellers, slow sellers and fulfillment of merchandising strategy

**Customer Experience**:

- Ensure an outstanding customer experience and drive our Net Promoter Score (NPS)
- Elevate customer experience and drive respective location’s Units per Transaction (UPT) by actively introducing new, underperforming and strategic categories
- Resolve customer issue trends by investigating opportunities, developing solutions, preparing reports and coaching staff on managing similar challenges in the future

**People Management & Engagement**:

- Training on standard operating procedures; ensure brand ambassadors have the proper understanding of standard operating procedures (SOPs) and the potential impact on the business
- Motivate and inspire the Brand Ambassadors to create brand loyalty and inspire a positive store environment
- Coach and mentor direct reports to improve performance and develop future leaders; identify external talent for Canada Goose’s retail business
- Ensure an outstanding employee experience and drive Employee Engagement

**Operational Excellence**:

- Analyze and proactively react to inventory planning and maintain proper inventory metrics such as stock-ins, turnover, and flow
- Maintain loss prevention procedures that minimize unnecessary loss and increase security at store locations
- Management of payroll budgets to maximize productivity and enhance customer experience measured by Sales per hour (SPH)
- Performs store opening and closing procedures in alignment with company standards
- Other responsibilities may be added to meet the needs of the business

**Experience, Education and Designations**:

- At least 8 years of store management experience
- Experience working with affluent and luxury brands is an asset
- Previous Flagship or high-volume traffic experience is an asset
- Experience in maintaining operational excellence in retail stores (payroll, shrink management, inventory management, etc.)
- Experience with opening new stores
- Proven leadership qualities in developing and mentoring retail leaders
- Store profit and loss (P&L), payroll and expense management

**Let’s Talk About You**
- Leadership Skills
- recruitment and development of talent (managers and brand ambassador levels)
- Strong grasp of presenting to groups and managing product knowledge (PK) sessions
- Solid understanding of retail math and using analytics in a business environment
- Operations specialist
- driving performance through internal KPI’s
- Analytical driver with keen attention to detail
- Ability to stand for long periods of time and flexible to work retail hours (standard, peak and holiday)
- Strong time management and organizational skills, ability to multi-task in a fast-paced environment
- Solid knowledge and understanding of retail metrics
- Strong negotiation skills combined with an adaptable approach to selling
- Ability to establish and maintain strong interpersonal relationships
- Employee Development: leverage impactful development

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