Sales & Guest Experience Manager

2 weeks ago


Bendigo, Australia Belgravia Health & Leisure Group Pty Ltd Full time

**VIC, Gurri Wanyarra Wellbeing Centre, Bendigo 3550**
- Are you passionate about promoting aquatic and leisure activities to the community?
- Do you possess the skills and ability to build, develop and lead an enthusiastic team?
- This is an amazing opportunity to lead a high performing team to achieve fantastic health and participation outcomes for the community.

This is a great opportunity for a passionate and friendly leader who enjoys delighting our members and visitors

**The Role**

As the** Sales & Guest Experience Manager** you will be a strong people leader who will be responsible for the recruitment, ongoing training and development of all Guest Experience staff to meet new member and program enrolment sales targets and KPIs. You will deliver and drive exceptional customer service and a culture of innovation.

You will develop and execute plans through engagement with the leadership team and key stakeholders. With strong business acumen, experience in sales and delivering exceptional customer service you will continue to drive the overall experience of our guests.

The Guest Experience Manager’s key accountabilities include:

- Meet monthly new member and program enrolment targets and associated KPIs
- Meet monthly retail budgets and stock control KPIs
- Maintain NPS and mystery shop scores in line with KPIs adopted by Belgravia Leisure
- Work with and support the Centre Manager to implement corrective action plans, specifically related to meeting monthly membership and program enrolment targets
- In consultation with the Centre Manager, set new member and growth targets on a daily/weekly/monthly basis
- Lead by example by provide exceptional customer centric guest experiences in person and over the phone to existing and prospective members and guests
- Process memberships and data entry in line with company processes
- Set rosters in line with the business budgets and the four principles of time and attendance
- Demonstrate behaviours that are consistent with the Belgravia Leisure C.L.E.A.R. Values

Essential Skills and Qualifications:

- National Police Check
- Working with Children Check
- Current CPR Certificate
- Current First Aid Certificate (Level 2)
- Legal working rights in Australia

**Desirable**
- Similar experience in a fast paced, multi-faceted front facing leadership role
- Sales and memberships related experience
- Experience with a computer based point of sale system

**The Company**

**Belgravia Leisure** is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.

We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.



  • Bendigo, Victoria, Australia Culture Amp Full time

    Join us on our mission to make a better world of work.Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop...


  • Bendigo, Victoria, Australia black Full time

    Join us on our mission to make a better world of work.Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop...


  • Bendigo, Victoria, Australia Veriu Full time

    Veriu Group is an Australian-owned hotel operator with a passion for creating unforgettable travel experiences.Our VisionWe aim to become the largest Australian-owned apartment hotel operator, offering exceptional experiences for our guests and opportunities for growth and development for our people.Our CultureWe value relationships and individuality,...


  • Bendigo, Victoria, Australia Veriu Full time

    At Veriu Group, we're passionate about creating unforgettable travel experiences and connecting our guests with local authenticity.About UsWith over 25 hotels across Australia and 35 years of brand history, we're committed to our mission of becoming the largest Australian-owned apartment hotel operator.Our ValuesWe value relationships and individuality,...

  • Guest Services Host

    21 hours ago


    Bendigo, Victoria, Australia Veriu Full time

    **About Us**We are Veriu Group, a leading Australian-owned hotel operator with a passion for connecting travellers to the local authenticity of a location. Our mission is to bring people together in new ways, creating lifelong travel memories that can't be found in a guidebook.We operate 25 hotels across Australia and have over 35 years of brand history. Our...


  • Bendigo, Victoria, Australia Veriu Full time

    We are Veriu Group (pronounced 'Very You')Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a location. We aim to bring people together in new ways, to create lifelong travel memories that can't be found in a guidebook, and to help people discover the true experience of a place.Through our brands...


  • Bendigo, Victoria, Australia Veriu Full time

    We are Veriu Group, a pioneering hospitality company that prides itself on connecting travellers to the local authenticity of a location. Our mission is to bring people together in new ways, creating lifelong travel memories that can't be found in a guidebook.About UsWith over 35 years of brand history, we operate 25 hotels across Australia and aim to become...


  • Bendigo, Victoria, Australia Tasman Holiday Parks Full time

    The team at Tasman Holiday Parks has always worked with one clear goal in mind – to create timeless holiday experiences in places of vibrant natural beauty. We are the fastest growing owner, developer and operator of holiday parks across Australia and New Zealand. As the first holiday park network to span both countries, our vision is to create timeless...


  • Bendigo, Victoria, Australia SAP SE Full time

    Job DescriptionThe Senior Solution Sales Executive plays a pivotal role in driving revenue growth by creating and executing territory business plans that generate significant pipeline opportunities. This involves identifying and qualifying potential customers, developing strategies, and positioning SAP's executive team as trusted advisors.The successful...


  • Bendigo, Victoria, Australia Pro-invest Careers Full time

    We are seeking a highly motivated Food and Beverage Attendant to join our team at La Madonna Restaurant in Next Hotel Melbourne. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service and creating unforgettable experiences for our guests.About La Madonna Restaurant:La Madonna is a premier dining...


  • Bendigo, Victoria, Australia Hungry Jack's® Pty Ltd Full time

    About The RoleJob DescriptionThe Assistant Restaurant Manager will be responsible for leading the restaurant team to deliver exceptional customer service and achieve sales targets. This role requires strong leadership and communication skills, with the ability to motivate and inspire team members to achieve their best.You must be passionate about providing...


  • Bendigo, Victoria, Australia ARN Full time

    We are looking for a talented Sales and Account Manager to join our team at ARN. This is an exciting opportunity to work in a dynamic and fast-paced environment where you can make a real difference to businesses and the community.In this role, you will be responsible for managing existing client relationships, developing new business opportunities, and...


  • Bendigo, Victoria, Australia ClearCompany Full time

    Job DescriptionWe are currently seeking Casual Food & Beverage Attendants. This role includes a combination of breakfast, lunch, and dinner service as well as conferencing tasks, providing plenty of variety.You'll work alongside the Food and Beverage Team Leaders, Supervisors, and Managers to ensure seamless guest experiences.Your role includes the following...


  • Bendigo, Victoria, Australia SAP SE Full time

    About the RoleWe are seeking an experienced Senior Solution Sales Executive to join our team. The ideal candidate will have a proven track record of selling Customer Experience solutions and achieving target achievement. As a key member of our sales team, you will be responsible for driving revenue growth and expanding our portfolio through the acquisition...


  • Bendigo, Victoria, Australia Redcape Hotel group Full time

    Add expected salary to your profile for insightsExtraordinary Hospitality Starts With YouRedcape HospitalityAt Redcape, we're devoted to a strong, people-first vision. We pride ourselves on creating an environment of trust so that our people feel enriched, empowered and valued. Our commitment is to the betterment of our people and the community. We are...


  • Bendigo, Australia Hanson Full time

    **The art of solving problems instead of selling** Join our Victorian Country Team as a **Territory Sales Manager** working with our current and future customers within the northwest country region - **Bendigo, Carisbrook & Moama** and surrounding area. Within this territory, you will be key in understanding our customers known and unknown challenges and...


  • Bendigo, Victoria, Australia ClearCompany Full time

    Company Overview: ClearCompany is a renowned organization dedicated to providing exceptional guest experiences.Job Description: As a Casual Food & Beverage Attendant, you will play a vital role in ensuring seamless service across various shifts and tasks.Key Responsibilities:Greet and welcome guests with a warm smile, assist with inquiries, and facilitate...


  • Bendigo, Victoria, Australia Elders group Full time

    Accepting a role with Elders means you will be joining the family backed by a team ready to support and grow your career. Be part of a culture that has been in the making for more than 180 years, a culture so strong it is almost tangible. Much like the farmers and communities we work with, you will experience passion, dedication, and resilience across all...


  • Bendigo, Victoria, Australia Eastman Full time

    Company OverviewEastman is a dynamic and growing company dedicated to delivering innovative solutions to our customers.Job SummaryWe are currently seeking a highly skilled Sales Representative to join our team as a Business Development Executive. This exciting opportunity allows you to leverage your sales expertise to develop new accounts and customers for...


  • Bendigo, Victoria, Australia Elders Full time

    Nurture. Grow. Thrive. Relocate to the vibrant city of Bendigo, VIC, celebrated for its rich history, natural beauty, and lively community. A comprehensive relocation package is included. Bendigo boasts a variety of excellent educational institutions, from primary schools to higher education, and an excellent Community Vibe: Known for its welcoming and...