Current jobs related to Customer Service Manager - Melbourne - People Core

  • Customer Service

    7 days ago

    Melbourne, Australia Moslehi Service Group Full time

    Moslehi Services Group are looking for a range of occupants who are seeking work. With plenty of hours we are eager for you to join our customer service team. This role will involve being the first point of service within train stations and bus stations located within Melbourne and Melbourne CBD. Being the first point of contact for patrons and the public...

  • Payroll and Customer Service Administrator

    3 months ago

    Melbourne, Australia Service Stream Full time

    Primary Location VIC - Melbourne - 655 Collins St - Job Description Summary Platform to excel your career in Payroll in an ASX-listed company. - About the Role We are looking for Payroll and Customer Service Administrator to join our Transaction Services team of Service Stream. You will be a key team member support the running and delivery of the payment...

  • Customer Service Manager

    1 week ago

    Melbourne, Australia Sri Lankan Aviation Group Pty Ltd Full time

    **SRI LANKAN AVIATION GROUP PTY LTD** **Customer Service Manager** Melbourne VIC **Job Summary** Sri Lankan Aviation Group Pty Ltd (SLAG) is a dedicated General Sales Agency (Passenger) of Sri Lankan Airlines in Australia and New Zealand. Since incorporation in 2012, SLAG, representing Sri Lankan Airlines, has distributed all Sri Lankan Airlines travel...

  • Customer Service Manager

    8 months ago

    Melbourne, Australia Decathlon Full time

    **DECATHLON AUSTRALIA IS LOOKING FOR YOU** **CUSTOMER SERVICE MANAGER** The Customer Service Manager oversees the customer service function for their specific perimeter (Victoria). They are responsible for ensuring we manage and meet the customer service demand by resource planning, improve overall customer satisfaction, be a true Decathlon ambassador and...

  • Customer Service Manager

    5 months ago

    Melbourne, Australia Global Citizen Co Pty Ltd Full time

    **About Global Citizen Co** Global Citizen Co is a trusted companion on the journey to making Australia a new home for investors and families. With a wealth of experience and in-depth knowledge of the Australian landscape, we provide comprehensive solutions to help investors and families seamlessly transition and thrive in their new environment. At Global...

  • Customer Service Manager

    2 weeks ago

    Melbourne, Australia Sharp & Carter Full time

    CBD location - close to train / tram routes & great coffee shops - Newly created role - growing business - GREAT office culture - lots of laughs, banter as well as hard work! **About the role** Our client is currently experiencing exciting growth, mainly due to the hard work of the Customer Experience team, who consistently go above and beyond for their...

  • Customer Service Manager

    5 months ago

    Melbourne, Australia Quayclean Aust. Pty Ltd Full time

    **At Quayclean, we are all about people! We are a team of over 3500, responsible for the delivery of cleaning, sustainability management & specialty services throughout Australia. We are focused on creating real career opportunities for our people and we are crazy about ‘Making our Customers look Great’! Working within some of Australia’s most iconic...

  • Customer Service Manager

    4 months ago

    Melbourne, Australia Semtech Full time

    To provide effective and timely customer service, support and processing of orders. The role requires a flexible approach, being comfortable working either as part of a team or independently as required in an office environment. There is a need to adapt quickly to a variety of client environments with the capacity to interact effectively with a range of...

  • Customer Service Manager

    1 week ago

    Melbourne, Australia Pace Appointments Full time

    We are seeking an experienced and highly motivated individual to join our client's team as a Customer Service Manager. Your primary focus will be on customer service, including after-service support and sales administration. Additionally, you will oversee a team of technicians and provide leadership to ensure customer satisfaction. **Requirements**: -...

  • Customer Service Manager

    8 months ago

    Melbourne, Australia Toll Group Full time

    About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...

  • Customer Service Manager

    7 months ago

    Melbourne, Australia DXC Technology Full time

    DXC Claims Management has been specialising in workers’ compensation claims management for over 16 years, and we have an impressive track record of excellence in service delivery and innovation. We aim to return people to work and health as quickly and effectively as possible. By providing the right services at the right time, DXC gives employers the...

  • Customer Service Manager

    7 days ago

    Melbourne, Australia Conquest Personnel Pty Ltd Full time

    **The Company** Our client is based in the Eastern suburbs of Melbourne and is a supplier of components used in the manufacture of internal window blinds by customers Australia wide and internationally. They are part of a large global group and offer modern systems and very stable employment. **The Role** Reporting to the MD, they are currently seeking a...

  • Customer Service Manager

    2 weeks ago

    Melbourne, Australia Masseuse Massage Chairs Full time

    Are you looking for a Customer Service Manager Opportunity with a difference? Do you want to join an **Australian Own & Grown** organisation as we scale up and go **international**? **Do you come from a logistics background, with a passion for getting things from Point A to Point B!?** This will be a substantial people management role, with a considerable...

  • Customer Service Manager

    4 months ago

    Melbourne, Australia Myer Full time

    **Job no**: 942438 **Work type**: Permanent / Full time **Location**: Melbourne City **From humble beginnings in downtown Bendigo to supporting Australian communities far and wide - Myer has always been a special place, transcending beyond just a place to work**. **Myer is a place for finding life-long friendships, a safe space with a big heart. Here,...

  • Customer Services Manager

    7 months ago

    Melbourne, Australia Global Veterinary Careers Full time

    GVC are providing recruitment services to the wonderful Lort Smith Animal Hospital (North Melbourne.) Lort Smith is an iconic Melbourne institution providing exceptional veterinary services for all pet carers. They provide expert animal healthcare and wellbeing services through high-quality vet care and state-of-the-art facilities. Lort Smith has engaged...

  • Customer Service Manager

    5 days ago

    Melbourne, Victoria, Australia Stryker Full time

    At Stryker, we're looking for an experienced and passionate leader to guide and develop our Customer Service Team in providing exceptional service and making a real difference in healthcare. This role offers flexibility to work from any location with the option to work from home.We're seeking someone with leadership experience in any customer-facing role,...

  • Customer Service Manager

    1 week ago

    Melbourne, Australia Learning Online Full time

    Join a growing company and make your mark - Competitive salary - Fun and supportive culture ABOUT US Learning Online is a new age education provider specialising in short online courses carefully crafted to give our students the skills to succeed in work and business. Founded in 2019, we quickly became one of the leading online course providers within...

  • Customer Service Manager

    2 weeks ago

    South Melbourne, Australia Your Business Listing Pty Ltd Full time

    **The Company** Your Business Listings (YBL) is an Australian owned and operated business. YBL specialises in products for business' that want to get online in the most efficient and cost-effective way possible. YBL understands that small to medium size businesses don't want to spend thousands on online strategy, they just want their existing and potential...

  • Customer Service Manager

    3 weeks ago

    Melbourne, Australia Jenkin Beattie Full time

    We are looking for a Customer Relations Specialist to join our brand new vibrant offices in Melbourne & Sydney **You will be responsible for**: - Being the first point of contact at our new offices - You will be managing team reception duties (e.g. managing the office inbox, handling of phone calls, customer enquires mail and meeting room bookings) -...

  • Customer Service Manager

    7 months ago

    Melbourne, Australia SCHOTT Full time

    **Your Contribution**: - Serves as first point of contact for customers and maintains sustainable relationships with them - Processes customer orders and clarifies technical feasibility incl. new product specifications, cost, delivery dates and payment/ delivery conditions with the responsible interface departments - Creates, maintains and monitors customer...

Customer Service Manager

8 months ago

Melbourne, Australia People Core Full time

A & S Facility Services, based in Coburg, VIC are looking to hire an exemplary Customer Services Manager to join the company, to be in charge and responsible for managing day-to-day customer service operations, recruitment, and overseeing project management related to customer service.

You will have to develop programs, create budgets, liaise with company and community contacts, and supervise personnel.

Responsibilities and tasks:

- Develop and maintain a customer engagement marketing strategy for clients to improve business growth.
- Integrate customer engagement within the organisation to maximise team effectiveness.
- Manage customer engagement operational costs in consultation with the Finance team to meet financial budgets.
- Initiate a quality audit in consultation with Operations Manager to review the effectiveness of operations.
- Evaluate staff and team performance to improve workforce capability.
- Support the recruitment, selection, and induction of staff in consultation with Operations Manager and HR team.
- Manage customer engagement centre staffing to ensure satisfactory performance.
- Optimise customer engagement operations to improve services for company clients and individuals.
- Liaise with internal and external stakeholders to review customer feedback.

**REQUIRED SKILLS**:

- Strong interpersonal skills with a proven ability to communicate across different levels of an organization.
- Proven leadership skills and the ability to effectively manage others.
- Project management.
- Ability to connect people.

**EXPERIENCE**:

- Experience in a similar role
- Proficient knowledge of customer services and standard office practices and procedures.
- Demonstrated ability to lead business and resource planning to deliver outcomes on time and within budget.
- A track record in innovation, services design, quality improvement and leading change.
- Strong communication and interpersonal skills, together with the ability to advocate and influence stakeholders to achieve the desired outcome.

**ABOUT THE BUSINESS**:
A&S is a facility services company with more than 30 years of experience in the market. The team is trained, experienced, and motivated to deliver the best results possible. They are one of the leading industrial cleaning companies in and around Melbourne.

**Salary**: $75,000.00 per year

Schedule:

- Monday to Friday
- Weekend availability

Work Location: On the road