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Level 3 - Escalation Point

4 months ago

Melbourne, Australia TheDriveGroup Full time

**Level 3 - Escalation Point**
- **Up to $130k plus super**:

- **Hybrid working environment**:

- **Melbourne CBD location**

TheDriveGroup is proud to be partnering with a well-known managed services provider in Melbourne who are looking to change the game in the MSP world.

They are looking to add an additional Level 3 escalation point to their growing team.

What you will be doing:

- Working alongside the level 3 team being the POC of all technical escalation
- Mentoring level 1/2 teams
- Assisting when needed across projects which may include, Office 365, on-prem-cloud, and Intune

What you need:

- Experience working as an escalation point
- MSP experience - MUST
- 5+ years experience working across level 3/ systems
- Office 365, AzureAD, Intune & Windows Server knowledge
- Migrations experience - Office 365, On-prem-cloud, Networking - desirable

Must have full Australian working rights.

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