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Calling Experience Call Centre Operators
3 weeks ago
You will be the first point of contact for many queriers in regard to general enquiries and/or payments and refunds.
Some of the duties will include:
- Take ownership and see customer requests through from start to finish
- Maintain knowledge of a variety of relevant business systems, proactively troubleshoot and identify potential faults promptly
- Have an ability to navigate multiple systems while talking on the phone
- Take high volume of inbound calls
About You
- You have excellent phone manner and communication skills
- You have excellent problem-solving skills, with the ability to be proactive and take ownership
- You have the ability to multitask and handle challenges in an efficient and effective manner
- You are switched on and personable and have strong attention to detail
- You are computer literate and willingness to learn new skills
- You have previous call centre experience or come from hospitality or retail background
- You have the ability to display a high level of resilience, remaining calm in high-pressure situations
- You are available to work a rotating roster, with no study commitments
**Job Types**: Full-time, Permanent
**Salary**: $50,000.00 - $70,000.00 per year
Schedule:
- 8 hour shift
**Experience**:
- Call centre: 1 year (required)
Work Authorisation:
- Australia (preferred)
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