Service and Sales Administrator

1 month ago


Clayton South, Australia people2people Full time

**Work for a global company**:

- **Clayton South location with car park on site**:

- **Fast paced administrative and customer service role in a showroom setting**

Joining the administrative and service branch of the company you will be responsible for coordainting activities of the service department and operational function of the office. This role requires you to be onsite 5 days a week with working hours either 7.30 - 4.30pm or 8 - 5pm.

This is a reputable organisation that devlops innovative products and is a leader within the mobile living industry. They pride themselves on their commitment to quality and sustainbility.

***

**RESPONSIBILITIES**:
In this role you will be supporting and assisting customers with enquiries, bookings and equipment sales as wekll as processing requirments. You will also be repsnsible for:

- Facilitating parts sales and invoicing
- Ensuring over the counter warranty claims are processed efficiently and quickly
- Booking in service work and miantaining communication with customer on timelines and delays
- Managmeent of invoocing processes
- Stock location transfers and dispatching of parts
- Monthly reporting to management
- Showroom counter sales
- Assisting with regular stock-takes
- Providing exceptional customer service through building and maintaining effective relationships
- Managing and updating records
- Ensure all policies and procedures are adhered to

**SKILLS AND EXPERIENCE**:

- Prior experience and a passion for customer service
- Demonstrated experience and knowledge with working in a product driven environment
- Strong written and verbal communication skills with the ability to liaise with external stakeholders
- Ability to work in a fast paced and diverse environment
- Customer oriented to ensure all customer queries are dealt with effectively and efficiently
- Willing to up sell and assist with direct B2C sales
- Intermediate knwoledge of excel

**WHAT'S IN IT FOR YOU?**
- Generous salary packaging on offer
- Career progression and development opportunities
- Car park on site
- Access to health and wellbeing programs
- Shutdown period over Christmas



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