Spare Parts Interpreter

5 months ago

Brisbane, Australia Komatsu Forklifts Australia Full time

Komatsu Forklift Australia promote, sell, hire and service the full range Komatsu and OMG forklifts, from powered pallet trucks through to 25 tonne container handlers with niche products also available to ensure that we have the right solution for our customer's needs._

**About Us**:
Join the Komatsu family and you'll become a part of a dynamic, supportive and inclusive work environment, with opportunities for career progression on a global scale, training and personal growth.

Komatsu Forklift Australia promote, sell, hire and service the full range of Komatsu forklifts with niche products to ensure that we have the right solution for our customer's needs.

**The Opportunity**:
We have a rare opportunity for an experienced Spare Parts Interpreter to join our team. This is an exciting opportunity to join OEM that genuinely cares for its staff and customers.

Reporting to Operations Supervisor, the role will see you interpret, process and support customer spare parts requirements. Your strong customer service and problem-solving skills will allow you to excel in this role. You will leverage on a variety of communication tools and techniques to ensure prompt turnaround to spare parts inquiries and orders.

As a Parts Interpreter at Komatsu Forklifts you'll be supported not just professionally but personally too. We are committed fostering a learning culture in a diverse environment and see the support and recognition of training and education as the key to your personal development so you can achieve your goals. We also provide a phone and uniforms/PPE for you.

**Roster**:Monday to Friday 730am-4pm so you can be home every day to enjoy the afternoon

**Location**: Sumner branch

**_ Key Responsibilities include: _**
- Compile quotes for the service department and external customers
- Prepare customer invoices and external and internal sales and data entry into parts computer
- Review market competitiveness of our parts and discuss discounts for volume customers
- Arrange courier pick-ups and deliveries
- Control all stock replenishments for the warehouse and field service vans
- Prepare and dispatch inter branch stock transfer requests
- Assist Field Service and Workshop technicians in locating and ordering parts for breakdown repairs
- Process and prepare all parts required for Workshop Sales and Hire Preps
- Process daily paperwork including booking out parts collected for jobs and all completed incoming part orders
- Raise Purchase orders and Goods receipt and update stock purchased
- Identify problems relating to the product and process and make recommendations
- Use Personal Protective Equipment (PPE) and comply with EEO practices and procedures

**The Knowledge, Skills and Abilities we’re Looking For**:

- Experience in a similar role within automotive/light vehicle industry
- Customer focused and the ability to liaise with internal and external customers
- Experience in inventory control and warehouse systems
- Understanding of Parts Sales & supply chain activities
- Strong communication skills - verbal and written
- Competent in Microsoft Office
- Current driver’s licence and Forklift ticket

**The Benefits**:
At Komatsu Forklift Australia, we have proven career pathways into various exciting fields. We are committed to creating a learning culture and consider the support and recognition of training, learning, development & education as fundamental to achieving your goals. We also provide a range of services and benefits to assist our employees in their personal and professional lives, such as:

- Technology: Discounts on Apple, Dell, Lenovo and Microsoft products
- Health: Discounted corporate rates with Bupa and a comprehensive Employee Assistance Program with total wellbeing solution provider LifeWorks
- Cars, Home & Hardware: Discounts with Mercedes-Benz, Toyota, Kennards Hire, Bridgestone and Orix
- Travel: Discounts with Avis, Qantas, Crown Hotels, IHG and travel agents
- Komatsu offers a zero-harm culture in the workplace, competitive remuneration package, and to drive success we employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Join the Komatsu family and you’ll become a part of a dynamic, supportive, and inclusive work environment, with opportunities for career progression on a global scale, training, and personal growth._

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