Ownership Liaison Officer

**Company Description**:
**About Us**

The racing world is not just exciting, it brings communities together across the state. Racing and Wagering Western Australia (RWWA) is at the centre of this world and more than 24,000 people choose to join us in our quest to forge a sustainable future for racing in WA.

As well as controlling thoroughbred, harness and greyhound racing in Western Australia, RWWA operates the TAB which has more than 300 off-course retail outlets, a call centre and online betting services.

Exciting opportunities await at our unique business We prioritize values that drive success - respect, accountability, connection, and excellence. Join us in an environment where hard work is balanced with fun.

**The Role**

**Location**: The Vantage, Ascot and Belmont Park Racecourse

**Role Overview**: The Ownership Liaison Officer is dedicated to managing The Vantage venue at Ascot and Belmont Park Racecourse, ensuring a warm and welcoming environment for owners and trainers. This role is pivotal in delivering exceptional customer service and enhancing the overall experience for our valued members of the racing industry.

**Key Responsibilities**:

- ** Guest Reception**: Warmly greet owners and trainers upon their arrival at The Vantage, ensuring they feel welcomed and valued.
- ** Communication**: Effectively communicate with owners and trainers, addressing their needs and providing necessary information to enhance their experience.
- ** Customer Service**: Foster a positive and inclusive atmosphere, making every guest feel like an integral part of the racing community.
- ** Operational Support**: Assist at the check-in counter and collaborate with a small team to ensure smooth daily operations.

**Qualifications**:
About You
- Exceptional customer service skills are essential
- Excellent verbal and written communication skills
- Knowledge and understanding of the racing industry
- Ability to liaise effectively with event personnel (hospitality providers, guests, sponsors, supporters, partners, Club stakeholders, industry stakeholders)
- Ability to build strong relationships with various stakeholders

**Additional Information**:
**What are you waiting for?**

As part of the recruitment process, you will be required to complete Pre-Employment screening, which will include one reference checks, police clearance and Australian Working Rights check.

**Please note this role is only open to applicants that hold Australian Working Rights, and we are unable to offer Work Sponsorship Visa's.**
- At Racing and Wagering WA, we recognise that we are strengthened by diversity of gender, thought, experience, and ethnicity. We are committed to providing a safe work environment and making reasonable adjustments in which everyone is included and treated fairly._
- We are an Equal Opportunity Employer and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply._

**We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant.