![Phoenix Source & Select](https://media.trabajo.org/img/noimg.jpg)
Customer Service Specialist
3 weeks ago
Phoenix Source and Select are proud to announce our partner in the Global Freight Forwarding Industry is seeking a customer service specialist to join their team
If you are looking for an opportunity with a multinational organisation with a proven track record of providing long term employment with world-class brands and facilities this could be your opportunity for a rewarding career change.
**What you will be responsible for (but not limited to)**:
- Establish strong customer service relationship with customers
- Provide customers with service information - including sourcing rates and other Services
- Transfer customer calls to appropriate team members
- Identify, research, and resolve customer issues using the computer system
- Follow-up on customer inquires not immediately resolved
- Enter data into in-house computer system and produce data/reports as required
- Ensures all quotations are created in EDI and Client rates are managed for autorating
- Ensure all customer details are maintained and kept up to date
- Recommend process improvements
**About you**:
- Minimum five years' experience in the Freight Forwarding Industry and within a relevant department
- Experience utilising CargoWise One
- Excellent verbal and written communication skills
**Salary**: $70,000.00 - $85,000.00 per year
**Benefits**:
- Professional development assistance
- Salary packaging
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Tullamarine, VIC: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Customer service: 2 years (required)
- Freight Forwarding: 4 years (required)
- Cargowise One: 1 year (required)
Work Location: In person
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