Client Coordinator

1 month ago

Mornington, Australia Prestige Inhome Care Full time

One of AFR's Best Places to Work in 2024
- Permanent Full time Role making a difference in people's lives
- Hybrid Working Arrangements after 3 months training

**Join Prestige Inhome Care as a Client Coordinator at our contemporary Mornington Office**

**ABOUT US**
At Prestige Inhome Care, we're not just a care provider; we're a family dedicated to making lives better by keeping people in the comfort of their homes for the past 20 years.

**ABOUT YOU**
Are you ready to be the heartbeat of our care delivery? As a Client Coordinator, your mission is to ensure the most efficient and high-quality service for our extraordinary clients. You'll play a crucial role in:

- Supporting and delivering quality services for a portfolio of clients.
- Matching clients with the perfect care staff through timely and accurate rostering
- Keeping everyone in the loop with schedules, from clients to care staff
- Handling feedback and incidents with precision for continuous service improvement
- Support care staff in maintaining a high level of commitment and alignment with Prestige’s goals. Contributing to the development of policies, procedures, and processes
- Managing relationships with broker partners
- Ensuring compliance with organisational and industry standards

If you possess the following skills, we want to hear from you:

- Experience in service delivery, coordination and scheduling
- Excellent communication, interpersonal and negotiation skills
- The ability to prioritise and meet deadlines
- Computer literacy for word processing and database management
- A proactive approach with a focus on continuous improvement
- Problem-solving and conflict resolution skills
- A commitment to delivering quality service that exceeds expectations
- Relevant industry training (Cert III in Aged Care/HACC/Disability/Individual Support) is desirable.

**WHAT’S IN IT FOR YOU?**
We are thrilled that Prestige Inhome Care has been recognised as one of the AFR BOSS Best Places to Work in 2024 This acknowledges our commitment to fostering a workplace where everyone feels supported and empowered.

From our dedicated carers to our passionate office staff, every team member plays an important role in delivering exceptional care and support to our clients and their families. This recognition from AFR reaffirms our belief that when employees feel valued and respected, they can truly thrive personally and professionally.

There are many other benefits of working at Prestige, including:

- **Work Flexibility**: Enjoy hybrid working arrangements with the ability to work from home up to 2 days per week and work flexible hours as appropriate for your role.
- **Work From Anywhere**:For up to 4 weeks each year and the option to take extended unpaid leave (for rest/travel/career break/etc)
- **Your Birthday Off**: Take your birthday off each year because it should be celebrated.
- **A Warm Welcome**:Experience a tailored onboarding with Personalised Induction Plans.
- **Grow and Learn**: Professional development is in your hands with the Prestige Training Hub and 5 days of paid study leave. Participate in regular development programs such as the Prestige Mentoring Program, the 6-month Team Leader Program, and Lunch and Learn sessions. Senior leaders can look forward to our Annual Leadership Retreat.
- **Give Back**: Access One paid Volunteer Day to make a meaningful impact in your community.
- **Celebrate**:Join our Monthly Birthday Celebrations, Wellness Initiatives, mid-year Awards night, Christmas Parties, Guest Speakers, Team Building Exercises, and more.
- **Support When You Need It**: Access our Employee Assistance Program (EAP) for confidential counselling and support.

**APPLY NOW**

**We are committed to respond to every applicant

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