Contact Centre Agent

New opportunity to work close to home on the beautiful Central Coast
We are offering an exciting opportunity to be part of the I-Med Contact Centre Team located at the Erina, NSW clinic. As part of the Contact Centre team, you will play a crucial role in helping people with booking in for medical scans, supporting them through their medical journey.
The Contact Centre working hours are from 7:45am to 5:15pm Monday to Friday. Your shift will be scheduled between these hours.

**Our ideal team members will have**:

- Effective communication skills, both in speaking and listening
- Patience and an aspiration to help people in varying medical situations
- Ability to keep calm under pressure and multi-task between different systems while actively listening
- High attention to detail and accuracy
- Call Centre experience is preferred, but not essential
- As a team player, you will be determined to succeed in achieving your KPI's and your strong work ethic will be highly valued.
- Value regular feedback as a vital part of your development
- Adaptability to evolving changes in workflow

What can I-Med offer you?
欄 Comprehensive paid induction training and ongoing development
喙 Our employee benefits scheme includes salary packaging options, discounted health insurance and fitness passport, banking and travel benefits. You will also enjoy generous discounts on I-MED services
 Opportunity for career growth and professional progression
 Competitive remuneration corresponding with experience
‍‍ To be part of a fun and dedicated team that celebrates wins and successes

Want to know more about I-MED?

**Check out our social media pages**:
**About us**:
I-MED Radiology Network is one of the largest providers of medical imaging in the
world, operating 250 clinics and performing over 6 million patient procedures
annually across Australia. With over 350 doctors and 4,000 staff actively sharing
clinical knowledge and expertise, we ensure a consistently high level of service
across all our clinics. We recently expanded our clinic network across the Tasman
with the acquisition of Hamilton Radiology and Midland MRI in New Zealand's North
Island in 2022.

citizenship/permanent residency. I-MED Radiology Network is an equal opportunity
from culturally and linguistically diverse backgrounds, including Aboriginal and/or
Torres Strait Islanders, people with lived experience of disability, and people who
identify as LGBTI+. Join us to make a meaningful impact in the lives of patients across
Australia