Contact Centre Agent

2 months ago

Erina, Australia I-MED Full time

The role is a full time position working Monday to Friday, with 8 hour shifts between 8am - 5:15pm.
**Role Overview**:
As a Contact Centre Agent, you will be the first point of contact for our patients.
**Your responsibilities will include**:

- Advising patients of preparation for relevant scans.
- Billing procedures - private, Medicare, workers compensation and DVA.
- Collaborating with clerical and technical staff, radiologists, and referrers.

**What we're looking for**:
Clear verbal and written communication skills.
Strong organisational abilities to manage appointments and patient flow.
Confidence working across multiple screens and systems.
Eagerness to learn.
**What we can offer you**:
 Wellbeing benefits
- Fitness passport, including full gym access and a range of classes
- Supportive management that values your well-being
- Discounted and bulk billed scans and services for you and your family

 Learning and development
- Comprehensive training to help you put your best foot forward in the role
- Career opportunities across our diverse Network

 Workplace Experience
- Collaborative and inclusive team
- Daily morning tea provided
- Free street parking within a few minutes' walk
- Lots of uniform options to suit your preferences at no cost to you with annual top ups

 Compensation
- Industry-competitive salary and benefits package
- Annual Remuneration Review

With over 250 clinics and 4000 staff, I-MED Radiology is Australia's largest Radiology Network. As an industry leader, we have the resources to grow your skills and provide opportunities for a range of career advancement pathways.
Don't know much about Radiology? Learn more about what we do here.
You can learn more about other opportunities here.

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