Supervisor, Hospitality

4 weeks ago

Melbourne, Australia Arts Centre Melbourne Full time

**Job no**: 493661

**Work type**: Full time fixed-term

**Location**: Melbourne - CBD

**Categories**: Hospitality
- Full-Time fixed term role to October 2025
- Located between two iconic Melbourne venues (State Theatre & NGV)
- Convenient city location near public transport

**About the Role**

Your role will be primarily based in Protagonist: A bustling café and bar located at the front of the State Theatre, serving up custom coffee blends, pastries and a proud locally sourced beverage list.

As a Hospitality Supervisor in Protagonist, you will assist in leading the team and are responsible for actively contributing to the efficient operation and revenue generation of various Food & Beverage outlets by providing a high standard of customer service, cleanliness, food & beverage service, preparation and effective reporting.

**Full-Time fixed term to October 2025. position. Band 2.2.15 $66,116.96 p.a. plus 11% super and leave entitlements.**

**Your Skills and Experience (Key Criteria)**
- Current RSA certificate
- Experience in effectively leading the performance of a Hospitality team in a fast service environment
- Experience and knowledge of food handling standards and OHS compliance
- Advanced barista skills
- Experience using Microsoft Packages

**About the Team**

The Hospitality team sits within the Customer Service Pillar and is responsible for the service and delivery of all food and beverage related activity in Arts Centre Melbourne including the Theatres building, Hamer Hall and Sidney Myer Music Bowl.

The Hospitality Unit is focused on delivering exceptional customer service and innovative cuisine across all venues and function spaces in keeping with Arts Centre Melbourne standards.

**About Arts Centre Melbourne**

Arts Centre Melbourne acknowledges the Traditional Owners and Custodians of the land on which we gather, the Wurundjeri Woi-wurrung. We also acknowledge the neighbouring Kulin Nation groups, the Boonwurrung and Bunurong people, and pay our respects to elders, past and present.

Beneath our iconic Spire, in Hamer Hall and at the Sidney Myer Music Bowl, we showcase the best of Australian and international performing arts.

Together with our own program of performances, events and activities we offer a diversity of audiences a distinctly multidimensional approach to participation, education and entertainment.

We are now focused on Reimagining Arts Centre Melbourne as part of the Victorian Government’s commitment to transforming the Melbourne Arts Precinct into a thriving, connected creative and civic space over the coming years.

For a glimpse into working at Arts Centre Melbourne click here.

**Enjoy Team Member Benefits**

As a valued member of our ensemble, you will enjoy:

- Complimentary tickets
- Discounts at food & beverage outlets
- Discounted commuter benefits and onsite parking
- Access to wellbeing activities and learning and development programs, and the Smiling Mind app.
- Free access to Employee Assistance Programs which includes specific support to our First Nations team members via their I-CARE program and providing specific counsellors for members of the LGBTQIA+ community and People of Colour.
- At Arts Centre Melbourne (ACM), we employ the Humanforce system. HumanForce uses Facial Recognition technology to record clock on and off times. This technology operates in strict privacy mode, meaning that images are _**_not_**_ stored. The use of this technology is necessary for ACM to perform its roster, time and attendance (RTA) functions accurately and efficiently. Therefore, all new staff in the Production, Visitor Experience, Ticketing and Hospitality Teams will be required to use it unless otherwise agreed._
- If you sign on to a contract with ACM, it will be understood that you consent to the use of this software. If you do not consent or require an adjustment, please advise in your cover letter._

**Employment at Arts Centre Melbourne is conditional upon the satisfactory completion of a National Police Check.**

**Applications are open to those with full working rights in Australia**.** Arts Centre Melbourne is an Equal Employment Opportunity Employer**.

**Advertised**: 13 Apr 2024 AUS Eastern Standard Time
**Applications close**: 29 Apr 2024 AUS Eastern Standard Time

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