Visitor Services Officer

3 weeks ago

Currumbin, Australia National Trust of Australia (Queensland) Full time

**Make a genuine difference working with the dedicated team at the Currumbin Wildlife Sanctuary**:

- ** Voted one of the Gold Coast’s most popular tourist destinations**:

- **Membership offering free entry to 800 properties worldwide including Currumbin Wildlife Sanctuary.**

***

**About National Trust Queensland & the Currumbin Wildlife Sanctuary**

Voted one of the Gold Coast’s most popular tourist destinations, Currumbin Wildlife Sanctuary is the crown jewel of the National Trust of Australia (Queensland) [NTAQ] properties. As one of Queensland’s earliest nature-based tourist destinations, the Sanctuary is a physical embodiment of everything the NTAQ represents: to **protect, conserve, and celebrate the Environmental, Built and Cultural heritage of our State**.

As we continue to welcome visitors to the Currumbin Wildlife Sanctuary, we have an opportunity for a passionate and motivated **Casual Visitor Services** Officer **to support the delivery of providing accurate information and directions, selling tickets and memberships,

***

**About the Role**

As our enthusiastic, capable, and reliable Visitor Services Officer, you will deliver a warm welcome to our guests and deliver accurate administration & ticketing transactions.

You will have excellent spoken and written English and the ability to communicate the features of the Sanctuary. You will be energetic and a positive team player and will assist in providing directions with car parking and handling special services such as wheelchair or stroller hire.

You must be comfortable, motivated, and professional in interacting with guests of all nationalities, people with disabilities, parents and carers, tour group leaders, industry agents and CWS staff and volunteers. You must have excellent communication skills & are comfortable communicating with both local and international guests, assisting them with their needs.

**About You**

You must have excellent communication skills & are comfortable communicating with both local and international guests, assisting them with their needs. Previous experience in ticketing, reservations or guest relations is required.

Other key skills and qualifications we are looking for include:

- Must have excellent customer service, excellent telephone skills & the ability to solve customer problems and complaints.
- You must be confident in cash handling and operating a POS system on ticketing and in our car park.
- Have excellent time management skills, works well unsupervised, stays calm under pressure and is a flexible team player with a ‘can-do’ attitude.
- Flexible and available to work across weekends, school holidays and public holidays.

**What we can offer**

Just as our charter is to protect, conserve, and celebrate the Environmental, Built and Cultural heritage of our State - we also are committed to ensuring our Team Members are protected, taken care of and of course celebrated We offer current and future team members:

- Flexible Work Practices
- On Site Parking, Uniforms, Retail & Food & Beverage Discounts
- Tertiary Education Partners for access to recognized Qualifications
- NTAQ membership offering free entry to 800 properties worldwide including Currumbin Wildlife Sanctuary & Family & Friends Passes

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