Application Support

5 months ago

Brisbane, Australia Dedalus SA Full time

Vous souhaitez donner du sens à votre métier ?

Vous voulez contribuer à l'amélioration de nos soins de santé ?

Alors rejoignez notre équipe
- Role Summary
- A role exists within our clinical support team for a healthcare professional that has strong functional and business process knowledge within the clinical arena.
- Our support consultants demonstrate their understanding of, and commitment to, the critical nature of our solutions by providing our clients a high quality and efficient service built on personal experience, sophisticated knowledge, skills, accomplishments, and passion.

Job Functions

Key performance metrics for this role include:

- Provide functional advice both internally and externally pertaining to Dedalus Emergency Dept and Operating Room solutions to promote best practice outcomes.
- Provide superior task management incorporating incident triage, analysis and resolution. Problem / Defect identification and categorisation
- Utilise effective delegation and/or escalation to effectively manage and resolve incidents within contracted service level timeframes / targets
- Assist broader Clinical support team in all aspects of Incident and Problem management
- Develop and maintain a strong working relationship with our customers to foster collaboration and facilitate growth
- Develop processes which support client engagement, improvement and support
- Work within the team to implement strategies to improve productivity and efficiency
- Provide formal and regular feedback to the team regarding improved support opportunities, processes and standards
- Assist with the testing of software released from the group and local development as required
- Support clients through user acceptance testing as required
- Participate in a rotating roster for out-ofhours support of incidents
- Work in accordance with the ITIL framework to implement and follow quality processes

Competencies
- Demonstrated excellent interpersonal skills including verbal and non-verbal communication techniques, leadership, conflict management and rapport building
- Solutions Focussed - proactively identifies issues and promotes solutions to deliver exceptional services and high-quality outcomes for the client and Dedalus
- Excellent problem-solving skills - ability to think logically and laterally as required
- Strong team member - Mentor, work and share information with peers and the wider Dedalus Group
- Demonstrated ability to accept responsibility and delegate appropriately
- Ability to prioritise your workload
- Attention to detail
- Ability to identify potential issues and escalate as required
- Willingness and adaptability to engage change in line with organisational change.
- Self-motivated, with a demonstrated ability to work independently and unsupervised
- Ability to communicate and document findings via status updates and reports
- Ability to facilitate knowledge transfer and lead a collaborative team based approach to issue resolution
- Ability to work effectively independently and as part of a geographically disparate team
- Demonstrated ability to adapt communication methodologies and techniques as needs dictate

Education & Experience

Essential
- 3 + years’ experience in the following:

- Highly proficient in written and verbal communications
- Providing functional and/or technical support for healthcare IT systems
- T/SQL or PL/SQL Experience

Desired
- Degree in Health Information Management and/or Information Technology
- Understanding of Interfacing and HL7 messaging
- Understanding of ITIL processes

Work Environment
- Brisbane City office to assist with a collaborative, team approach
- Ability to work from home in a suitable environment when necessary
- Willingness to travel if required

  • Application Support

    5 months ago

    Brisbane, Australia HAYS Full time

    An exciting opportunity to advance your career! **Your new company** Hays Technology are currently partnered with a well-established International Manufacturing Organisation to appoint an experienced Application Support Specialist to a 6-month contract with extension opportunity. **Your new role** Your day-to-day responsibilities will also include: -...

  • Application Support Specialist

    3 weeks ago

    Brisbane, Queensland, Australia Bank of Queensland Full time

    About the RoleAt Bank of Queensland, we're seeking a skilled Application Support Analyst to join our team. As an Application Support Analyst, you'll provide second-level application support across core business and customer systems for our new Digital Banking platforms.This is a hands-on role that combines project and application support responsibilities....

  • Application Support Specialist

    1 month ago

    Brisbane, Queensland, Australia Fuse Recruitment Full time

    Job Title: Application Support SpecialistWe are seeking a highly skilled Application Support Specialist to join our team at Fuse Recruitment. As a key member of our IT team, you will be responsible for providing expert technical support and training to our clients.About the Role:This is a newly created role that requires a strong focus on delivering systems...

  • Application Support Specialist

    4 weeks ago

    Brisbane, Queensland, Australia Colliers Full time

    Job Title: Application Support EngineerWe are seeking a skilled Application Support Engineer to join our team at Colliers. As a key member of our Engineering and Design business, you will play a crucial role in ensuring the seamless integration of our applications with cloud technologies and robust security measures.Key Responsibilities:Collaborate with...

  • Application Support Specialist

    4 weeks ago

    Brisbane, Queensland, Australia Colliers Full time

    Job Title: Application Support EngineerWe are seeking a highly skilled Application Support Engineer to join our team at Colliers. As a key member of our IT Infrastructure team, you will play a crucial role in supporting our fast-growing Engineering and Design business across Australia.Key Responsibilities:Collaborate with business development teams to...

  • Application Support Specialist

    4 weeks ago

    Brisbane, Queensland, Australia Fuse Recruitment Full time

    Job Title: Application Support SpecialistWe are seeking a highly skilled Application Support Specialist to join our team at Fuse Recruitment. As a key member of our IT team, you will be responsible for providing expert technical support and training to our clients.About the Role:This is a newly created role that requires a strong focus on delivering systems...

  • Application Support Specialist

    1 week ago

    Brisbane, Queensland, Australia Colliers Full time

    We are seeking a skilled Application Support Specialist to support our Engineering and Design business across Australia. Reporting to the IT Infrastructure Manager, your focus will be on ensuring seamless integration with cloud technologies and robust security measures.Key responsibilities include collaborating with business development teams, evaluating new...

  • Application Support Specialist

    7 days ago

    Brisbane, Queensland, Australia Colliers Full time

    Company DescriptionWe foster a collaborative culture that enables experts to become true specialists and provides the framework for long-term growth and success.Job OverviewWe are seeking a skilled Application Support Specialist to support our Engineering and Design business across Australia. Reporting to the IT Infrastructure Manager, your focus will be on...

  • Application Support Specialist

    2 days ago

    Brisbane, Queensland, Australia Product and Technology Full time

    About the RoleOur Corporate Traveller and FCM teams are seeking a skilled Maintenance & Support Application Support Analyst to provide maintenance and support of all Corporate Technology applications.Key ResponsibilitiesProvide application support across our FCTG Corporate BrandsManage a support ticket systemEnsure compliance with all Business policies and...

  • Application Support Analyst

    4 weeks ago

    Brisbane, Australia Bank of Queensland Full time

    About the Role BOQ Group are looking for enthuastic Application Support Analyst to provide support to our Retail and Business bank tech teams. As an Application Support Analyst, you will be providing second level application support across core business and customer systems for our new Digital Banking platforms. This is a hands on role providing a...

  • Application Support Engineer

    5 months ago

    Brisbane, Australia Dedalus Full time

    Do you want a job with a purpose? And do you want to make healthcare safer, better and more reliable? Join our Team! Application Support Analyst Join us as a Application Support Analyst at Dedalus , one of the World’s leading healthcare technology companies, on our Clinical Support team in Australia, Brisbane to do the best work of...

  • Application Support Specialist

    4 weeks ago

    Brisbane, Queensland, Australia Bank of Queensland Full time

    About the RoleWe are seeking a highly skilled Application Support Analyst to join our team at Bank of Queensland. As a key member of our IT support team, you will be responsible for providing second-level support for our digital banking platforms.Your primary focus will be on investigating, diagnosing, and resolving application issues in collaboration with...

  • Application Support Specialist

    5 months ago

    Brisbane, Australia Davidson Group Services Full time

    **Davidson Technology have teamed up with a prominent QLD government organisation to help them find a new Application Support Specialist.*** This is an exciting 5-year fixed term contract, working a Hybrid model out of Brisbane CBD. - Applicants must have Australian Citizenship or an Australian Permanent Resident Visa._ _ **Role and...

  • Application Support Specialist

    5 months ago

    Brisbane, Australia The Bridge Search Pty Ltd Full time

    If you are a problem solver with a passion for engineering, here is a fantastic opportunity to join a unique eCommerce company developing innovative new products to resolve complicated high-volume software challenges. This is could opportunity for an L1 support engineer who wants to take that next step or an experienced L2 looking for a move. You will get...

  • Application Support Analyst

    5 months ago

    Brisbane, Australia DXC Technology Full time

    DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we pride ourselves on delivering excellence in everything we do. What this means for you is the opportunity to be a part of delivering innovative solutions and helping to solve real business problems for a...

  • Application Support Specialist

    5 months ago

    Brisbane, Australia Sharp & Carter Full time

    Hybrid conditions 3 days a week in office - HRIS System implementation experience Highly regarded - Kronos, Micropay, LMS, ELMO experience advantageous Sharp and Carter are proud** **be bring to market an Application Support Specialist role for a leading Australian food manufacturing organisation. This is an excellent opportunity for a detail orientated,...

  • Application Support Expert

    1 hour ago

    Brisbane, Queensland, Australia Humanised Group Full time

    About the CompanyWe are a leading multi-boutique funds management business that offers carefully selected specialist investment management services to institutional, sophisticated and retail investors.Job OverviewWe are seeking a proactive and driven Application Support Expert to join our team. This is a standalone role where you will be responsible for...

  • Application Support Specialist

    4 weeks ago

    Brisbane, Queensland, Australia People2People Full time

    {"title": "Application Support Officer Role", "description": "Job SummaryWe are seeking a skilled Application Support Officer to join our team on a temporary basis for 4 months. As a key member of our IT team, you will be responsible for migrating communication templates from our current system to AirDocs, ensuring accuracy and functionality.Key...

  • Application Support Manager

    2 months ago

    Brisbane, Australia HUB24 Group Full time

    **A BIT ABOUT US** HUB24 Group (ASX:HUB) leads the wealth industry as the best provider of integrated platform, technology and data solutions, and we’re not done yet. At HUB24, we believe in the value of advice and by collaborating with the industry and leveraging our technology and data expertise, we’re helping to solve key challenges to enable the...

  • Application Support Specialist

    4 weeks ago

    Brisbane, Queensland, Australia People2People Full time

    {"title": "Application Support Officer Role", "description": "Job SummaryWe are seeking a skilled Application Support Officer to join our team on a temporary basis for 4 months. As a key member of our IT team, you will be responsible for migrating communication templates from our current system to AirDocs, ensuring accuracy and functionality.Key...