Operations Manager

2 weeks ago


South Brisbane, Australia Minto Disability Services Full time

**Responsibilities**:
1. Operational Leadership:

- Lead, manage, and coordinate day-to-day operations to ensure efficiency and effectiveness in service delivery.
- Collaborate with the team to align operational strategies with organisational goals.

2. NDIS Expertise:

- Stay abreast of NDIS guidelines, policies, and updates to ensure compliance and informed decision-making.
- Provide guidance on NDIS-related matters to staff and ensure the organisation's practices align with NDIS standards.

3. Quality Assurance:

- Implement and maintain quality assurance measures to uphold service standards and compliance with NDIS regulations.
- Conduct regular audits to identify areas for improvement and implement corrective actions.

4. Team Management:

- Recruit, train, and supervise operational staff, fostering a positive and collaborative work environment.
- Conduct performance reviews and provide ongoing professional development opportunities.

5. Stakeholder Engagement:

- Build and maintain positive relationships with NDIS representatives, clients, families, and other stakeholders.
- Act as a point of contact for NDIS-related inquiries and communications.
- Build relationships with NDIS participants, families and other service providers to be a provider of choice for participants.

6. Budget Management:

- Oversee budgetary planning and control to ensure financial sustainability.
- Identify cost-saving opportunities and optimise resource allocation.

7. Continuous Improvement:

- Drive a culture of continuous improvement, identifying and implementing operational efficiencies.
- Proactively seek feedback from clients and stakeholders to enhance service delivery.

Qualifications:

- Degree not required but must meet all NDIS obligatory requirements for Queensland.
- Proven experience in operations management within the disability services sector.
- In-depth knowledge of the National Disability Insurance Scheme (NDIS).
- Strong leadership and interpersonal skills.
- Excellent organisational and problem-solving abilities.
- Familiarity with relevant legislation and compliance requirements.

How to Apply:
Application Deadline:
17 December, 2023

**Job Type**: Contract

**Salary**: $35.00 - $40.00 per hour

**Benefits**:

- Professional development assistance
- Visa sponsorship

Work Authorisation:

- Australia (preferred)

Ability to Commute:

- South Brisbane, QLD 4101 (preferred)

Ability to Relocate:

- South Brisbane, QLD 4101: Relocate before starting work (preferred)

Work Location: Hybrid remote in South Brisbane, QLD 4101


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