Customer Insights Analyst

2 months ago

Sydney, Australia ING Full time

At ING Australia, we believe that your individuality is what makes you stand out from the crowd. That's why we offer a career that's as unique as you are. With a global scale, inclusive culture, and cutting-edge technology at your fingertips, you'll have everything you need to become the best version of yourself.

We’re on the hunt for an experienced **Customer Insights Analyst - KYC** to join our high performing **Customer Insights team**.

You’ll be an integral part of our Customer Insights team, which is the CoE for the analytics function, for our retail bank. The CI team is also a strategic partner for the business, equipping our stakeholders with data and insights to help identify, assess and quantify opportunities and outcomes, drive decisions, as well as to understand their impacts.

**What you’ll do**
- Develop analytics reporting to understand customer behaviour, channel use, customer segments, product value, social media and lifetime value and presenting these insights and recommended actions in an engaging way
- Gather, and proactively anticipate, stakeholder requirements for developing assets that produce tangible business benefits
- Manage data discovery and manipulation, working and transforming customer / business data to improve usability and assess the quality and viability of the intended research
- Undertake data mining, complex database queries, data cleaning and data exploration activities
- Utilise best practice data visualisation techniques to powerfully convey insights and facilitate data discovery
- Drive a culture of continuous improvement and innovation within business units to improve service, reduce costs and manage risk within appetite

**What we’re looking for**
- Strong business acumen, influencing skills, and the ability to produce insights with clear articulation of findings to stakeholders across the business and at all levels of management. You must be able to articulate technically complex concepts used in modelling and analytics in simple business language
- Experience in KYC domain would be considered highly advantageous
- The ability to take ownership, be autonomous, but also seek assistance when required
- Advanced working knowledge of MS SQL / Teradata, SAS (Enterprise Guide and SAS Macros) and Excel is a must have
- Strong working knowledge of Tableau / Power BI
- Experience with Python, the Google Cloud Platform and Azure Cloud are desirable, but not essential
- Highly analytical, problem solving, lateral thinking and interpretive skills
- Excellent communication and interpersonal skills with a customer-centric focus on delivery and meeting outcomes

**What’s in it for you**?
- Discounted ING Health Insurance
- An additional Rest Day to support your wellbeing
- An IMPACT day to volunteer on an approved sustainability activity

**About Us**

At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive - it’s the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.

We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.

Sound like the kind of place you’d feel at home? We’d love to hear from you.

(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)

**Need more?**

**Applications close on 16th October 2024

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