
Customer Support Specialist
4 weeks ago
We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team.
**Responsibilities**:
- Support our clients at all levels,
- Assist clients with the KYC procedure,
- Provide a tour around the trading platform,
- Build client trust and satisfaction through professional support and training,
- Be keenly aware of the competitive landscape and understand financial markets,
- Collect clients’ feedback and analyze how clients’ experience can be improved,
- Keep open communication between the departments to resolve any issues.
**Requirements**:
- English level Upper-Intermediate,
- Proficiency in Spanish,
- Advanced interpersonal and communication skills,
- Ability to listen to clients and your team’s needs and find solutions,
- ** Ability to work flexible shifts from Monday to Friday (8:00 AM to 5:00 PM or from 12:00/13:00 PM to 9:00/10:00 PM),**:
- Excellent communication skills, both verbal and written.
**What you will get in return**:
- Hybrid working model,
- Employee Assistance Program,
- Social events,
- Volunteer leave,
- Refer a friend bonus,
- Discretionary bonus,
- Workation,
- Medical Health Insurance,
- Parental leave policy.
Be a key player at the forefront of the digital assets movement, propelling your career to new heights
Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity.
Work alongside one of the most brilliant teams in the industry.
-
Customer Support Specialist
4 weeks ago
Melbourne, Australia Brook Recruitment Full timeCentral CBD Location | Supportive team culture - Career development, growth and training - Snack bar and daily lunch bar provided **About the company** A vibrant, exciting **Financial Services Firm **have an opportunity for a Customer Service Specialist to join its growing team. This industry leader has been in business for over 20 years and has won amazing...
-
Customer Support Specialist
3 weeks ago
Melbourne, Australia Karbon Full time**About Karbon** Karbon is the global leader in practice management software for growth-minded accounting firms. We provide an award-winning, highly collaborative cloud platform that streamlines work and communication, enabling the average accounting firm using Karbon to save 16 hours per week, per employee. We have customers in 28 countries and have grown...
-
Customer Support Specialist
1 week ago
Melbourne, Victoria, Australia Tbwa ChiatDay Inc Full timeCustomer Support SpecialistJob Summary:We are seeking a highly skilled and customer-focused Customer Support Specialist to join our team. As a key member of our client services department, you will be responsible for providing exceptional support to our clients via chat. Your primary goal will be to build and maintain relationships with our clients, ensuring...
-
Customer Support Specialist
5 hours ago
Melbourne, Victoria, Australia PEXA Full timeThis is a Customer Support Specialist role with one of the leading companies in AU right now -- PEXA -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off.More About the Role at PEXA **About The Role** As a Customer Support Specialist, you'll provide excellent first-line support via live chat,...
-
Customer Support Specialist
3 weeks ago
Melbourne, Australia Flo Energy Singapore Pte. Ltd. Full timeWe are looking for an experienced **Customer Support Specialist** to join our team. Reporting to Head of Customer Operations, you will be the key point of contact for customers seeking assistance or after-sales support. This position is perfect for an ambitious professional who enjoys a fast-paced working environment whilst having a keen eye for detail, is...
-
Program & Customer Support Specialist
3 weeks ago
Melbourne, Australia Harris Computer Systems Full timeReporting to VP Support Services, the Program and Customer Support Specialist will be responsible for coordinating the daily administration of our health programs and for providing product and service information and support. You must be highly organised, process-driven and detail orientated, have exceptional verbal and written communication skills and the...
-
Customer Support Innovation Specialist
7 days ago
Melbourne, Victoria, Australia Tbwa ChiatDay Inc Full timeWe are seeking a highly motivated Customer Support Innovation Specialist to join our team at Podium. In this role, you will have the opportunity to make a significant impact on our customers' experience by providing timely and accurate support.As a customer support specialist, you will be responsible for working with customers to resolve their inquiries,...
-
Customer Support Specialist
4 weeks ago
Melbourne, Australia Ceridian Full timeCeridian is a global leader in Human Capital Management technology. Simply put, we allow our customers to do the most complex things well (HR, Payroll, Benefits Administration, Workforce Management and Talent Management) and do them to scale. Makes Work Life Better is our brand promise, not only to our customers, but to our employees as well. Our flagship...
-
Specialist Support Coordinator
4 weeks ago
West Melbourne, Australia Gateways Support Services Full timeWest Melbourne location - 6 month contract opportunity - Generous hourly rate and salary packaging available - Bi-monthly external clinical supervision and training opportunities - West Melbourne location - 6 month contract opportunity - Generous hourly rate and salary packaging available - Bi-monthly external clinical supervision and training...
-
Customer Support Specialist
5 hours ago
Melbourne, Victoria, Australia PEXA Full timeThis is a Customer Support Specialist role with one of the leading companies in AU right now -- PEXA -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off.More About the Role at PEXA **About The Role** As a Customer Support Specialist, you'll provide excellent first-line support via live chat,...
-
Customer Support Specialist
7 days ago
Melbourne, Victoria, Australia Tech Mahindra Full timeAt Tech Mahindra, we're looking for a skilled Customer Support Specialist to join our team. As a key member of our customer support department, you'll play a vital role in providing exceptional service to our clients.Job Summary:We are seeking an experienced Help Desk Associate to provide timely and effective assistance to customers with inquiries and...
-
Customer Support Specialist
5 hours ago
Melbourne, Victoria, Australia Connecteam Full timeThis is a Customer Support Specialist role with one of the leading companies in AU right now -- Connecteam -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off.More About the Role at Connecteam **About the Job** As a Customer Support Specialist you will be part of a team dedicated to effectively...
-
Customer Support Specialist
4 weeks ago
Melbourne, Australia Frontier Software Full timeCustomer Support Specialist - Work/Life Balance with flexibility to regularly work from home - Exceptional career growth opportunities - Enjoy your Christmas and start in January Do you have payroll experience? Do you love working in phone based support? Do you have a systems background or a love of technology? **The Role** **What will you get?** - A...
-
Customer Support Specialist
4 weeks ago
Melbourne City Centre, Australia HAYS Full timeCustomer Service | Banking/Finance | CBD location | Temp 6-mth contract | MULTIPLE VACANCIES | ASAP start Customer Service | Banking/Finance | CBD location | Temp 6-mth contract | MULTIPLE VACANCIES | ASAP start Your new company This bank looks to re-invent relationship banking for the small to medium enterprise market, and is purpose built to offer the...
-
Customer Support Specialist
4 weeks ago
Melbourne City Centre, Australia HAYS Full timeCustomer Service | Banking/Finance | CBD location | Temp 6-mth contract | MULTIPLE VACANCIES | ASAP start **Your new company** This bank looks to re-invent relationship banking for the small to medium enterprise market, and is purpose built to offer the best business solutions as an independent provider outside the major banks. By priding themselves on their...
-
Customer Support
5 days ago
Melbourne, Australia Red Energy Full time**Customer Support & Admin Specialist** Exciting times are right in front of you, we’re hiring for our Customer Initialisation (CI) team! We’re offering full time opportunities in a specialist role within our CI team, where your experience can be utilised and skills further developed, whilst looking after the onboarding process of our customers. It’s...
-
Customer Support Specialist
4 weeks ago
Melbourne, Australia Education Perfect Full timeEducation Perfect offers a suite of products designed to empower educators and amplify their impact in the classroom. We aim to enable teachers to personalise learning at scale with a range of powerful learning, assessment, and insights tools, helping them and their students reach their full potential. As an EPeep, you’ll work on projects that have a real...
-
Freight Customer Support Specialist
1 week ago
Melbourne, Victoria, Australia Bluestar Global Logistics AU Pty Ltd Full timeBluestar Global Logistics AU Pty Ltd is a leading provider of global distribution and interstate/intrastate transport services. We are seeking a skilled Freight Customer Support Specialist to join our Melbourne team.This role involves providing high-quality customer service, resolving service issues, and establishing relationships with customers and the...
-
Customer Support Specialist
3 weeks ago
Melbourne, Australia Camp Australia Full timeAt Camp Australia, children are at the heart of everything we do. We guide children’s growth before school, after school and on their holidays. Our engaged educators foster a safe, inclusive environment where children can relax, have fun and grow. We partner with government, independent and religious schools across Australia. As every school is different,...
-
KYC Compliance Specialist
7 days ago
Melbourne, Victoria, Australia BOQ Specialist Group Full timeAbout the RoleSenior KYC Refresh AnalystThis exciting opportunity at BOQ Group involves enhancing Ongoing Customer Due Diligence (OCDD) processes to ensure compliance with AML/CTF regulations. As a Senior KYC Refresh Analyst, you will support the Team Leader in managing team operations and handle complex KYC cases.Key Responsibilities include:Managing...