Deceased Estate Officer

**Deceased Estate Officer**
**(**
**Job Number**:
**230001SZ**
**)**

**Description**

**About the role**

RACQ is looking for a Deceased Estate Officer to join the Banking Specialty Services team on a full-time basis.

In this role, you will be responsible for leading file management and administrative activities of the deceased estates process. These activities include but are not limited to Deceased Estates and Government requests, where front facing communication is required with grieving individuals, Estate representatives, Government employees and Offices.

**Key responsibilities include**:

- Undertake day-to-day processing for Deceased Estates administration.
- Provide a high level of empathy and emotional intelligence during interactions.
- File development for each deceased estate inclusive of regulatory documentation
- Inbound and outbound phone calls to notifiers, Executors, solicitors, and government departments
- Ensure compliance with executor management, Bank, and external regulatory requirements.
- Develops and maintains strong professional relationships with internal departments to achieve service level agreements whilst maintaining a courteous and thoughtful member experience.
- Management of correspondence and dispute resolution.
- The pay for this role is EBA - 4B rate.

**About you**:

- You will have several years of experience in financial services industry.
- Demonstrated ability to compare information quickly and accurately to ensure quality of work.
- Proven experience working with vulnerable members, with the ability to assist them through a difficult situation.
- Possess a strong ability to understand, interpret and analyse numerical data and statistical information.
- Handson experience with handling challenging conversations and providing reassurance and solutions.
- Previous experience or general knowledge of Deceased Estate government legislation and administration
- Experience in a legal administration team desirable

**Why join RACQ?**
- It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

**What we offer you**:

- Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

- Financial benefits and discounts on a range of banking, assistance and insurance products
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest and EKKA
- A range of flexible working and leave options, parental leave of 13 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
- Prioritise your wellbeing with our onsite and virtual health hub, discounts on health programs and access to wellbeing initiatives such as yoga, mindfulness and free and confidential Employee Assistance Program (EAP).
- Invest in your development with in-house development programs and access to 80,000+ online courses.

**Ready to apply? You’ve got this.**

**RACQ is a ‘Circle Back Initiative’ employer** - we commit to respond to every applicant.

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**Work Locations**

Eight Mile Plains 2649 Logan Road Eight Mile Plains 4113