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Casualty Claims Team Leader

1 month ago

Melbourne City Centre, Australia Guild Group Full time

Job Number:
493179 MEL
Work type:
Full Time Permanent

**Location**:
Melbourne (CBD)
Categories:
Claims, Leadership & Management

**Casualty Claims Team Leader**

**The Organisation**
For almost 60 years Guild Insurance has provided innovative and progressive professional indemnity, business, and personal lines insurance solutions, as we near our seventh decade we continue to innovate and challenge the way we do things, there has never been a better time to join us.

**The role**
Our claims function is going through a bit of renewal and we have some exciting things on the horizon. The work you do really matters to us and to our customers, your role will see you lead and develop a team of Casualty Claims Specialists and manage the Casualty Claims portfolio (largely professional lines, with a small amount of public and product liability).
I’m not going to give you a laundry list of accountabilities however there are three core areas that are worth mentioning.

**Nurturing and Leading Teams to Excel**
- This is exactly what you might expect. You’ll use your previous leadership experience to lead, develop, coach and be a role model to and for your people. You’ll give feedback, monitor KPIs/ workload, and of course, ensure you are all delivering quality outcomes every time

**Deliver on our Customer Mission**
- Naturally, your technical claims expertise will be used to the max and your team will rely on your advice and counsel You’ll get close to our customers through NPS monitoring, acting on and recognising feedback to create an amazing customer experience every time.

**Grow Sustainably and Create Mutual Value**
- Your commitment to working closely with our Professional Association partners, to our claims philosophy and estimating approach coupled with strong reporting, critical analysis of the portfolio to identify trends and unwavering risk and compliance focus is a no-brainer.

**About you**

**Why us?**
We pride ourselves on having an inclusive and productive workplace where we treat our people and our clients with fairness, dignity, and respect.
We offer:

- Hybrid working (we call this #Connect which reflects how we work from home + in the office and = flexibility)
- Paid parental leave for eligible staff
- An extra day of paid leave in addition to your annual leave entitlements
- Enhanced long-service leave
- Staff discounts with leading retailers
- An innovative Employee Assistance Program that provides counselling and support to all staff members and their immediate family
- Wellbeing initiatives such as health checks and skin checks

**Advertised**: 26 Feb 2023 AUS Eastern Daylight Time
**Applications close**: 03 Mar 2023 AUS Eastern Daylight Time

**Job Types**: Full-time, Permanent

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