Communications Officer

1 month ago

Sydney, Australia NSW Department of Communities and Justice Full time

Division: Customer Experience- Location: Sydney, NSW, AU, 2000- Req ID: 71002**Communications Officer - NSW Trustee and Guardian**
- Ongoing vacancy. 35 hours per week.
- Location: Sydney CBD. Flexible and hybrid working options available.
- Clerk Grade: 7/8. Base salary $106,025 p.a. to $117,363 p.a. plus superannuation and annual leave loading.

**About us**

At NSW Trustee and Guardian, we protect, promote and support the rights, dignity, choices and wishes of our customers. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers’ lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year.

**Our commitment to diversity**

**About the role**

The role is responsible for the development and delivery of communications initiatives and strategies for both internal and external communications. The role works closely with team members across the Customer Experience division and NSW Trustee and Guardian to provide specialist communications advice, delivering strategic projects to improve customer experience outcomes, and drive positive brand awareness initiatives.

This role is located in Sydney CBD however travel will be required to Parramatta office as per the business requirements.

For more information about the position, view the **role description**

**The role will see you**:

- Develop and deliver communication projects to enhance customer experience, adhering to NSW Trustee and Guardian’s Customer Excellence principles.
- Create content for various channels (employee communications, website, social media, external media) to boost brand awareness and reputation.
- Implement best practices in employee communications and manage the internal communications calendar with business stakeholders.
- Maintain stakeholder relationships through effective communication and issue management to meet project goals.
- Identify and implement solutions to improve communication capabilities and provide timely advice to stakeholders and media.
- Collaborate with internal stakeholders to ensure customer communications are clear, meet customer needs, and align with NSW Government and organisational brand guidelines.

**About you**

You are an accomplished and passionate communications professional with extensive experience in designing and delivering a variety of communications initiatives. Your expertise covers internal and external customer communications, all aimed at enhancing the end-to-end customer experience, achieving positive outcomes, and driving brand reputation.

Your have experience with handling both positive and negative media relations, enabling you to effectively manage brand positioning and reputation of the agency.

You are a strong communicator, and your qualifications include tertiary education and/or equivalent knowledge, skills, and experience in a relevant discipline or industry. You have worked within the services sector, professional environments, or community-focused areas with a focus on internal communications.

Your ability to build relationship with key internal and external stakeholders and deliver impactful communications makes you a valuable asset to any team. You are dedicated to continuous improvement and excellence in all your communications efforts.

Sound like you? We would love to hear from you

**Essential requirements**
- Tertiary qualifications and/or equivalent knowledge, skills and experience in a relevant discipline or industry within services sector, professional and or community focussed areas across a diverse range of customer groups.

**What we offer**

NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:

- work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing)
- various leave options (recreation, parental, and flex leave of up to 24 days per year)
- career development including study leave and acting opportunities
- access to Fitness Passport and employee assistance program, and annual flu vaccinations

Be part of something bigger. For more information about joining us, visit the Careers page on our website.

**How to apply**
- Submit a resume (maximum five pages) and brief cover letter (maximum two pages) outlining your skills, experience and suitability for the role.
- Describe what you consider to be the most effective way of delivering employee communication updates, including important announcements across the business, give provide an example of an initiative you designed and delivered and what were the outcomes?
- Can you provide an example of a time when you provided specialist communications advice to senior leadership? How did your advice impact the organisation’s communication strategy and outcomes?

**Closing date**

**Applications close: 11:59pm, Th

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