Applications Support Analyst

1 month ago

Bayswater, Australia Techtronic Industries (TTI) Full time

Techtronic Industries (TTI) is a global organisation, a world-class leader in quality consumer and professional products marketed to the home improvement and construction industries. The TTI brands like MILWAUKEE, RYOBI, AEG, VAX and many other are recognised worldwide for their deep heritage, superior quality, outstanding performance and compelling innovation.

Through an ongoing company-wide commitment to cordless technology, innovation and strong customer partnerships, TTI consistently delivers exciting new products that enhance customer satisfaction and productivity. We are committed to ensuring our people have a great experience at TTI, so in addition to an exciting and challenging role we also provide:
**Lifestyle**: Hybrid working model to support flexibility.

**Personal Development**: Access to Linked In Learning and professional development programs.

**Health &Wellbeing**: Paid Parental Leave and Employee Assistance Program.

**Discounts &Perks**: Generous discounts on company products.

**Socia**l: Recognition programs and social events to celebrate our team’s achievements

**About The Role**

We have an exciting opportunity for an enthusiastic Applications and Support Analyst who is ready to take that next step in their career offering training, support and guidance from our exemplary leaders.

**Reporting directly to the Applications Support Manager you day to day duties will include**:

- Responsible for monitoring and responding to open tickets submitted through an incident management system
- Troubleshoot and escalate alerts that cannot be resolved to appropriate section
- Prioritise and handle service requests and incidents
- Progress issues and provide relevant information for troubleshooting or for clarification
- Identify opportunities for process improvement and contribute to departmental initiatives
- Work collaboratively with other IT Teams on change requests, managing issues and establishing priorities

**About YOU**

Ideally you will have some experience in a similar role and are keen to learn and accelerate your career to the next stage. In addition you have the below attributes/skills:

- Education: Bachelor’s degree in IT/Computer Science or in a related technical or business area
- Experience in working with ServiceNow, Esker, Appian will be an advantage but not essential
- Production Support, implementation and system management experience
- Strong Presentation and training skills
- Strong communication skills - ability to communicate with all levels of the organisation
- Must be proactive with ability to think ahead, to be a team player and focussed on meeting deadlines.
- A quick learner and good listener

**If you fit the above attributes and are excited at the prospect of joining a successful global organisation, then APPLY NOW

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