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Casual Helpdesk Assistant

4 months ago

Brisbane, Australia Canstar Full time

Supportive and flexible environment
- On the job training
- One of Australia's Great Places to Work

Canstar is a leading research agency and Australia’s biggest financial comparison site, comparing more brands than any other. Our purpose is to simplify the world of finance and help consumers confidently find the right product. We’ve been working hard on this for some time. In fact, we were one of the original comparison services in Australia having started up in 1992 as a privately-owned financial research agency. Today, we are one of Australia’s fastest growing digital businesses, with 1 in 6 Australians visiting our site each year, and 2 in 3 people recognising the Canstar logo.

As one of Australia's fastest growing fintech companies, we are now searching for a Casual Helpdesk Assistant to join our Technology team, working on some interesting projects and being the first port of call when our employees need technical help and rebooting the laptop doesn't work This role is for 2 days per week in our Brisbane CBD office.

**What you will be doing**
- Supporting and maintaining desktop equipment and corporate infrastructure, including; computer hardware, software, systems, networks, audio visual equipment, printers, scanners and security systems
- Troubleshooting and fixing desktop equipment and infrastructure assets
- Responding and resolving service issues and requests within SLAs
- Setting up accounts for new users and offboarding exiting users
- Providing executive support for meetings, device management and technical advice
- Repairing and replacing equipment as necessary
- Liaising with suppliers for licensing, hardware replacement and other procurement and support functions
- Providing AV media and sound setup and management for key events
- Researching, testing and reporting on new technology solutions for security and operational efficiency
- Generating reports and dashboards
- Responding quickly and communicating appropriately in the event of incidents
- Helping to identify vulnerabilities and risks with recommended mitigations
- Ensuring technical support documentation is completed, up to date and available
- Supporting knowledge sharing with the wider Tech team in technical support policies, procedures and practices

**What you will need**
- Undertaking an IT/Software Engineering or similar degree, OR have the equivalent practical experience in helpdesk or technical support for at least 12 months
- Proven customer service experience
- Experience with programming or scripting, particularly Python/Bash
- Exposure to Linux / Mac / Windows system administration
- Excellent technical problem-solving skills which you can quickly draw on in unfamiliar situations
- Willingness to roll up your sleeves and get things done in a fast-paced environment
- Proactive communication skills and a strong team orientation
- A positive and helpful attitude towards your coworkers
- Ability to work with mínimal supervision and demonstrated initiative
- Ability to take instructions and constructive guidance

**What Canstar offers**
- Supportive and flexible working environment
- Birthday leave
- Free breakfast and fresh fruit
- Employee Assistance Program
- Health & wellbeing program
- Fun social club and company culture
- Training and development opportunities in areas that matter to you

**How you can join our team**
- Please note that due to the holiday break, applicants will receive a response the week commencing 9 January 2023._

**Job Type**: Casual