Operations Support

3 months ago

Sydney, Australia Intelcom Express Full time

Come transform the future with us
- What is a typical workday?

Dragonfly is hiring for an Operations Support position for its delivery hub in South Granville. This is a full-time position for Monday to Friday 8:00 AM to 4:00 PM.

Why join Dragonfly?
- Attractive compensation plan
- Dynamic, team-oriented environment
- Various growth opportunities

What does it take to be successful?
- Experience in a warehouse position and in the field of transportation would be assets;
- 2 years of experience in a customer service position;
- Strong customer services skills;
- Being dynamic and customer focused;
- Excellent oral and written communication skills;
- Strong skills with the Microsoft Office suite and other software.

Now, you’re probably asking yourself, what will I be doing in this position?
- Prepare daily reports;
- Process pending packages and returns;
- Respond to customer inquiries sent by the call center;
- Collaborate with the call center, delivery partners and operation supervisors;
- Data entry as needed;
- Escalate special cases to supervisors;
- Maintain a clean and safe work environment following the health and safety regulations.
- Sending packages should be simple._
- Dragonfly stands for a different way of doing e-commerce delivery in Australia._
- Drawing on over three decades of experience as a market leader in Canada, Dragonfly is a new subsidiary that is hitting the ground running. Using the latest technologies and the right people ensures greater efficiencies, better results, and a superior customer _experience._
- At Dragonfly, it’s the littlest details that make the difference. We are a fast-paced company with a firm grip on market growth. We boast an agile working environment and do not shy away from challenges. Every member of our team is on the ground to guarantee on-time deliveries to doorsteps all around _Australia._
- Sending packages should be simple._
- Dragonfly stands for a different way of doing e-commerce delivery in Australia._
- Drawing on over three decades of experience as a market leader in Canada, Dragonfly is a new subsidiary that is hitting the ground running. Using the latest technologies and the right people ensures greater efficiencies, better results, and a superior customer experience._
- At Dragonfly, it’s the littlest details that make the difference. We are a fast-paced company with a firm grip on market growth. We boast an agile working environment and do not shy away from challenges. Every member of our team is on the ground to guarantee on-time deliveries to doorsteps all around Australia._
- Welcome to Dragonfly._

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