Collections Officer

**Are you a customer centric and driven individual with a passion for helping people? If so, keep reading—you might just be the collections superstar we’ve been searching for** ⭐

**Who are we?**

CCSG is a full service debt recovery agency incorporating contingent debt collections, legal services, investigations and debt purchase. Our goal is to create a better workplace, deliver superior client and customer outcomes, and ensure sustainable financial results for all stakeholders.

We're a team of high energy and enthusiastic people. We truly believe in the importance of providing customer excellence for both our customers and clients, living our corporate values of Commitment, Compliance, Service and Greatness.

We are a bunch of committed like-minded people with brilliant minds who thrive of collaboration, knowledge sharing and collective success. We work hard to achieve results and acknowledge the importance of balance and flexibility. We create a collaborative and supportive environment with a culture that recognises our achievements and celebrates our wins as we continue to learn and grow together.
- **#CCSGitswhereyougottobe**_

**The role**

Located in **Hurstville, NSW**, this is an amazing opportunity to be part of a great dynamic team responsible for collecting on credit accounts for our clients across Insurance, Asset Finance and Banking and Finance sectors.

As a_Collections Officer _your main aim is to help organisations protect their revenue and assist commercial entities and consumers to repay their debts. You'll achieve this by connecting with our customers and tailoring solutions with a customer centric approach.

Travel time: Chatswood 37 | 59 North Sydney 32 | 47 Padstow 15 | 30 Engadine 27 | 33 Parramatta 38 | 1.03 Sutherland 21 | 22 Burwood 25 | 36

**Responsibilities**

Here’s an example of your day to day:

- Engage with customers in a professional and empathetic manner, providing top-notch customer service while assisting them in reducing outstanding debt.
- Manage inbound & outbound customer calls
- Build and establish relationships with customers with connection and trust
- Investigate, identify and establish customers financial situation
- Negotiate, implement and monitor tailored payment solutions
- Record interaction file notes ensuring meticulous record keeping
- Adhere to compliance frameworks

**Requirements**:
Culture fit is key and we value both experience and qualities such as:

- Previous debt collection experience - desirable
- Exposure to motor vehicle insurance, asset finance or banking and finance industry - desirable
- An energetic, pro-active attitude to work
- Results based, motivated and KPI driven individual
- Willingness to learn
- Experience in inbound/outbound contact centres or a challenging customer service environment
- A passion for customer interactions and ability to build and nurture professional relationships

**What can we offer you?**
- Competitive remuneration and bonus structure
- Hybrid working model - with flexible work from home arrangements
- Fortnightly fruit box
- Corporate gym discount
- Swag discounts with major leading brands
- Various team building events
- Champion of champions program - get recognised and win up to $1700 per year
- Years of service bonuses
- Novated Leasing
- Employee assistance program
- Development opportunities
- Referral bonus of $1500
- Yearly Flu Shots

**Sound good?**

CCSG is an Equal Opportunity Employer and we value diversity and inclusion in the workplace. We seek to recruit, develop and retain the most talented people from diverse cultures, perspectives, skills and experiences within our workforce. All employment will be based on merit, competence, performance and business needs.

Pay: $65,000.00 - $75,000.00 per year

**Benefits**:

- Employee discount
- Employee mentoring program
- Gym membership
- Professional development assistance
- Referral program
- Salary packaging

Schedule:

- Monday to Friday

Supplementary Pay:

- Bonus

Application Question(s):

- a. I'm an Australian citizen

b. I'm a permanent resident and/or NZ citizen
c. I have a family/partner visa with no restrictions
d. I have a holiday temporary work visa
e. I have a graduate temporary work visa
f. I have a temporary visa with no restrictions (e.g. doctoral student)
g. I require sponsorship to work for a new employer (e.g. 482, 457)
- Have you worked in a call centre before?
- Do you have customer service experience?
- Do you have credit collections experience?
- What's your expected annual base salary?
- How many years' experience do you have as a collections officer?
- How much notice are you required to give your current employer (if applicable)?

Work Location: Hybrid remote in Hurstville, NSW 2220